Customer Service Representative
Company: Aligraphics
Location: White Plains
Posted on: March 6, 2023
Job Description:
The Customer Service Representative serves as the primary
contact for external and internal customers, is responsible for
making judgements and discretionary decisions that affect the
operations of the organization and effectively communicates those
judgements and decisions to the customer. The Customer Service
Representative is also responsible for appropriately communicating
customer requirements to the manufacturing team, in accordance with
company policies and procedures.
- Create job tickets for all product operations in electronic
order entry system as well as work with department managers to
schedule, track projects through the production process, and inform
management team of any possible conflicts.
- Responsible for facilitating communications directly with
commercial and internal customers, sales, production and the
management team on all project information to ensure the accuracy
on all order requests.
- Provide quality minded efficient and prompt service
relationships, via phone, e-mail and in person, between customers,
production, sales and the management team, regarding orders,
pricing, transportation/logistics, outstanding invoices,
etc.
- Accurately translate and communicate customer project
requirements to estimating for providing pricing to the customer
and to facilitate timely production of the end product.
- Possess excellent written, verbal, and interpersonal
communication skills.
- Be the point of contact for several customers on a daily
basis.
- Communicate with commercial and internal customers for
inquiries and concerns in a business-like and timely
manner.
- Keep detailed records of customer communications and
transactions.
- Maintain client computer files and production files in an
organized manner.
- Enter accurate stock inventory requirements on stock inventory
list for all orders.
- Submit digital or paper proofs per customer or manager
requests.
- Review job ticket specifications and assure that all materials
utilized to produce jobs were properly accounted.
- Complete accurate final preparation of all completed job
tickets for final invoicing, subject to review by manager.
Keywords: Aligraphics, White Plains , Customer Service Representative, Sales , White Plains, New York
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