Customer Service Representative

Company: Aligraphics
Location: White Plains
Posted on: March 6, 2023

Job Description:

The Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.

• Create job tickets for all product operations in electronic order entry system as well as work with department managers to schedule, track projects through the production process, and inform management team of any possible conflicts.
  
• Responsible for facilitating communications directly with commercial and internal customers, sales, production and the management team on all project information to ensure the accuracy on all order requests.
  
• Provide quality minded efficient and prompt service relationships, via phone, e-mail and in person, between customers, production, sales and the management team, regarding orders, pricing, transportation/logistics, outstanding invoices, etc.
  
• Accurately translate and communicate customer project requirements to estimating for providing pricing to the customer and to facilitate timely production of the end product.
  
• Possess excellent written, verbal, and interpersonal communication skills.
  
• Be the point of contact for several customers on a daily basis.
  
• Communicate with commercial and internal customers for inquiries and concerns in a business-like and timely manner.
  
• Keep detailed records of customer communications and transactions.
  
• Maintain client computer files and production files in an organized manner.
  
• Enter accurate stock inventory requirements on stock inventory list for all orders.
  
• Submit digital or paper proofs per customer or manager requests.
  
• Review job ticket specifications and assure that all materials utilized to produce jobs were properly accounted.
  
• Complete accurate final preparation of all completed job tickets for final invoicing, subject to review by manager.
  

Keywords: Aligraphics, White Plains , Customer Service Representative, Sales , White Plains, New York