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Revenue Retention Analyst

Company: Verizon
Location: White Plains
Posted on: July 13, 2019

Job Description:

What you'll be doing... The Defend Project Management Office (PMO)is responsible for providing operational support to the Defend Execution & Sales Teams across Verizon Business Group (VBG). This includes the development, implementation and execution of risk mitigation & revenue retention strategies, priorities and initiatives that lead to improvements in overall sales performance, customer satisfaction, profitable revenue growth and return on investment across VBG. The objective of the Defend PMO is to protect and grow VBG's base of revenue. The Defend PMO are trusted advisors that work closely with VBG's executive leaders in sales, sales ops & management, PCM, marketing, legal, pre sales, order management, and technology partners to mitigate risk within the business. This is a high impact, visible role that includes analysis and close collaboration with key business leaders throughout the company to provide recommendations. Optimize revenue outcomes, and drive process improvements. To be successful in this role, candidates require a deep awareness and understanding of the Industry, Verizon, internal systems / order management / contract process, and VBG's product portfolio. Responsibilities: Program development/management and governance within the Defend PMO organization (Disconnect Process, VRD, Credits and Renewals). Work directly with all organizations related to Defend activities to evaluate, ensure accountability and realize potential synergies with other programs. Actively participate as a key stakeholder during program creation and responsible for ongoing review through the life of the initiative. Collaborate with marketing in development of tools and resources for the sales organization as it relates to Defend activities. Ability to influence and collaborate with HQ and Field Sales Operations. Manage cross functional teams both inside and outside of Defend organization. Interface with executive leadership. Provide leadership and guidance to other PMO team members. Act as a liaison with the Field Sales Operations organization. This position can be located in any valid US East Coast/Central Verizon Location. What we're looking for... You'll need to have... Bachelor's degree or four or more years of work experience. Six or more years of relevant work experience. Experience in VLSS or Finance or Pricing Contract Management (PCM) or Client Service Management (CSM) and/or Bill-to-cash. Experience with PowerPoint and Excel. Even better if you have... A degree. Experience with customer credits, contracts, and billing with proven ability to identify and facilitate process improvements. Experience supporting Sales and/or Operations organizations. Strong program experience. Ability to present at the executive level. Detail oriented with ability and drives to follow through. Experience resolving complex customer requirements and/or disputes. Excellent Communication and interpersonal skills. Proactive and able to work independently. Ability to coordinate the activities of cross-functional teams and provide project management support. Willingness to travel. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, White Plains , Revenue Retention Analyst, Professions , White Plains, New York

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