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Automotive Service Advisor / Consultant

Company: Pepe Infiniti
Location: White Plains
Posted on: October 2, 2018

Job Description:

Automotive Service Advisor / ConsultantAmericas 1 Volume Infiniti Dealership is looking for Service Advisors / Consultants due to our expansion and growing business If you are an experienced Service Advisor working in a fast-paced dealership and are looking to make your move to a Luxury Dealership, this may be your opportunity. Our store offers the latest in service drive technology. Meet and greet our customers with a smile in our enclosed, climate-controlled service drive. Communicate with our parts departments and technicians via instant message always leaving you at your desk to assist customers. Work alongside a team of long-term seasoned professionals. Communicate with our customers by phone, text or e-mail from one convenient platform. We are a high-volume fast-paced dealership, but still maintain very high customer satisfaction scores, and always deliver service with a smile. Are you up for a challenge? Our management staff will support you all the way We Offer: Professional and supportive work environment Full training and opportunity to grow Benefits including medical, dental, vision and 401 k No cost basic life insurance policy Available supplemental benefits (disability, life, accident and more) Paid vacations, sick/personal days and holidays Competitive Salary RESPONSIBILITIES: Serve as liaison between techs and customers Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time and preferred method - phone call, text or e-mail Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers REQUIREMENTS: Proven and verifiable record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must High energy level and warm friendly personality Stay current with product and CSI training A desire for a long term career with a growing organization Personal and professional integrity ADP, as well as some in-lane tablet experiences a plus As our ideal candidates are technologically adept Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism. At Pepe Auto Group, you can expect to work with the best. Our collaborative nature and mentorship capabilities have created a team of respectful and driven professionals. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.

Keywords: Pepe Infiniti, White Plains , Automotive Service Advisor / Consultant, Professions , White Plains, New York

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