Business Analyst
Company: Creative Data Resources
Location: New York
Posted on: April 25, 2024
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Job Description:
Job Summary:
Business analyst will manage successful delivery of solutions for
Information Technology, specifically Process Excellence
improvements. Including identifying gaps within Process Excellence
by creating solutions for scalable and repeatable processes across
IT organization.
Major Responsibilities:
Establish working relationships across the IT organization to
foster process improvements with understanding of ITSM
fundamentals.
Proactively learn IT products/services to better serve the IT user
community.
Manage small to medium scaled projects through project management
lifecycle to achieve successful implementation.
Prepare project deliverables including but not limited to scope
documents, business requirements, project plan, test plans,
communication plans and lessons learned.
Keeps project stakeholders informed of project's status, risk and
issues, leveraging effective tools such as project status reports,
meeting minutes, and face to face meetings.
Conduct business analysis to understand and define requirements for
IT projects Identify and manage risks. Recognize issues and
proactively create ways to mitigate their impact Identify gaps in
processes and ways to better align IT to industry best
practices
Skills: Required Qualifications:
4-6 years' work experience with process re-engineering or ITSM
(change, incident, and problem management processes).
ITIL v3 or v4 certified.
Experience in quantifying data (i.e. excel, access) and report
findings in a comprehensible format.
Working front end knowledge of ServiceNow suite.
Extreme attention to detail and time management.
Ability to prioritize and effectively manage multiple tasks.
Excellent written and verbal communication skills.
Effective presentation skills.
Ability to work independently and in a team environment.
Keywords:
Education:
Bachelor's degree in IT or equivalent.
Skills and Experience:
Required Skills:
BUSINESS REQUIREMENTS
PRESENTATION SKILLS
SERVICENOW
TIME MANAGEMENT
PROJECT PLAN
Additional Skills:
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS TEST PLANS
RE-ENGINEERING BUSINESS ANALYSIS PROJECT MANAGEMENT IT SERVICE
MANAGEMENT ITIL PROCESS IMPROVEMENTS IT INFRASTRUCTURE LIBRARY
Languages:
English
Read
Write
Speak
Minimum Degree Required: Bachelor's Degree Certifications &
Licenses:
ITIL v3
Keywords: Creative Data Resources, White Plains , Business Analyst, Professions , New York, New York
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here to apply!
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