Customer Operations Associate

Company: pladis Foods Limited
Location: White Plains
Posted on: March 14, 2023

Job Description:

Customer Operations Associate page is loaded Customer Operations Associate Apply locations Ny Star Brands White Plains time type Full time posted on Posted Yesterday job requisition id JR20679 Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact
Click "Apply" to get started.Key accountabilities & deliverables:

• Process and validate orders from EDI, email, fax for data accuracy including product files, customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
• Oversee sample orders, working with carriers and customers on OS&D (Over short and damaged).
• Direct contact to customer replenishment buyer. Establish and maintain a positive relationship to collaborate on order management. Work with Customer Service Team Lead to identify possible improvements and drive towards flawless execution for order to cash cycle.
• Ongoing reviews with Sales on upcoming promotions, critical stock issues, cut information on sales orders.
• Run reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
• Utilize customer web-based information site for order tracking, order receipt, etc.
• Balance case fill and on time delivery to the customer with the goal of maximizing case fill while ensuring on time delivery within the Customer Ship to Arrive Date.
• Communicates with Supply Chain Planning, production facilities, and warehouses on orders outside normal policy to enable timely service to the customer.Skills & Experience Required:Essential Criteria
  • 2-4 years of Customer Service experience in the consumer goods industry, including Logistics/Operations/Manufacturing experience
    • Technical understanding of SAP, Navision, or other ERP Solutions
      • Strong skills in Microsoft Outlook, Excel, and Access
        • Strong verbal and written communication skills
          • Undergraduate degree in Supply Chain Management, Logistics, or Business-related fieldspladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
            We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL. About Us About us p ladis was formed in 2016 and is the proud steward of more than 300 years of family baking and confectionery experience. A global snacking company, pladis is based in the UK and is home to beloved brands including McVitie's and Ulker. We are also proud to distribute a carefully curated range of GODIVA chocolates exclusively for consumer-packaged goods channels around the world. pladis also -owns regional brands such as Jacob's, go ahead!, Carr's, -Flipz, BN, Verkade and many more, delighting consumers with a wide range of snacking options including sweet and savoury biscuits, wafer, cake, chocolate, gum and candy. Our Central Idea; 'We promise happiness to the world with every bite', extends beyond our products. For pladis it also means a genuine care and commitment to providing a happy and equal opportunity workplace for our people. - For more information, please visit : www.pladisglobal.com For our Privacy policy please click here

Keywords: pladis Foods Limited, White Plains , Customer Operations Associate, Professions , White Plains, New York