Senior Associate, Internal Consulting

Company: PURE Insurance
Location: White Plains
Posted on: February 23, 2021

Job Description:

The Senior Associate, Internal Consulting brings a mix of project management, clear communications, organization and collaborative spirit. This individual has a passion for taking complex problems and breaking them down into smaller workstreams with clear owners and next steps. This individual is comfortable with ambiguity and has the ability to quickly become very knowledgeable in multiple disciplines (e.g., IT, Operations or Marketing). This individual will work on initiatives that drive premium growth, create internal efficiency, reduce friction for the membership and increase employee engagement. This individual will be working on a subset of strategic projects within the organization with high visibility and guidance from executive leadership. This role will sit in the Member Experience and Internal Consulting department and report to a Senior Project Leader in Internal Consulting. What you'll do. Manage the day-to-day delivery of complex, cross-functional projects

• Provide input and recommendations on strategic projects and scope of work
• Lead the day-to-day project work in a collaborative manner with different departments (e.g., Claims, UW, Risk Management) - sample activities include:
  • Project planning, scoping and goal definition - developing timelines, identifying stakeholders, building consensus and launching the initiative
  • Complete internal diagnostics - documenting current processes and quantifying throughput through interviews, observations and surveys
  • Define future state - conducting external research, sizing opportunities, testing / validating hypotheses and defining the vision
  • Build and develop - documenting technical or functional requirements, prioritizing work effort, and troubleshooting issues with IT and other partners
  • Operationalize and manage change - collaborate with Sales, Marketing, Distribution to support communications and rollout, manage internal transition to future state
  • Coordinate execution with IT, Legal or Third Party partners, identifying when escalation is needed and brainstorming resolution tactics Build and promote a consulting mindset
    • Mentor more junior resources by providing early reviews of their work and spending time to teach 'hard skills' in analytics and project management and 'soft skills' in communications and presence
    • Promote a disciplined approach to resolving issues and delivering results across the organization and encourage and inspire others to drive change and execute on their own
    • Contribute to our team culture based on empathy and service to others What we're looking for.
      • Structured thinker with a history of leading projects from ideation through implementation - demonstrating the ability to structure a project plan and lead a project fully through completion
      • Capable of managing and influencing a variety of stakeholders in a respectful and professional manner whilst still driving results.
      • Agile learner who can quickly absorb information and become adept at different areas of the business and apply it to current initiatives.
      • Team player that enjoys working collaboratively with others with enthusiasm and trust
      • Professional experience in insurance industry or project management preferred Illustrative Projects and Responsibilities Sample Project: Diagnose, design, staff and deploy a new renewal experience for PURE members. This initiative will require the identification of current pain points internally for the Underwriting Services team and externally for Brokers and Members. By redesigning a new future state, this project could lead to increased speed of processing, incremental value / advice delivered to members, and premium growth. Responsibilities
        • Senior Associate, Internal Consulting (5+ years of prior experience)
          • Provide input and recommendations on the scope of work, workplan, and key performance indicators
          • Build interview guides and conduct interviews with current Underwriters, Underwriting Services Team Members, Brokers and IT to understand the current process and areas of friction. Analyze results and synthesize findings.
          • Map out the desired future state process; identify all the areas that would need to change from current state; size the amount of work associated with the change
          • Provide first review on documentation and modeling performed by Associate, Internal Consulting
          • Manage the sequencing and execution of IT initiatives to support the future state (e.g., new telephony, implementation of advice tools, new business rules for routing volume)
          • Liaise with other departments to prepare the organization for change (e.g., Sales/UW to communicate the change to brokers, UWS to shift job profiles and roles)
          • Analyze output of Associate, Internal Consulting data analysis against planned objectives and identify insights as to why performance was above or below expectations Posted 7 Days Ago Full time R788 About Us PURE Insurance is a purpose-driven and member-obsessed organization focused on growth. PURE provides comprehensive property and casualty insurance exclusively in the high net worth market and serves nearly 90,000 members nationally. The company aims to make its membership smarter, safer, and more resilient so they can pursue their passions with greater confidence. Since inception in 2006, PURE has experienced tremendous growth and has expanded to 10 office locations with more than 800 employees nation-wide. Deeply committed to providing employees with a career that is part of a fulfilling life, PURE invests in developing its employees both professionally and personally, and recognizes and rewards success.

Keywords: PURE Insurance, White Plains , Senior Associate, Internal Consulting, Professions , White Plains, New York