WhitePlainsRecruiter Since 2001
the smart solution for White Plains jobs

HME Support Rep.

Company: Mommy Jobs Online
Location: White Plains
Posted on: June 13, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, White Plains , HME Support Rep., Other , White Plains, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


White Plains Regents Tutor Jobs - White Plains
Description: White Plains Regents Tutor Jobs Varsity Tutors is always looking for bright individuals in White Plains who are passionate
Company: Varsity Tutors
Location: White Plains
Posted on: 06/27/2019

UAT Specialist
Description: Job Description Looking for UAT Specialist Supply Chain
Company: Intone Networks Inc.
Location: New Brunswick
Posted on: 06/27/2019

Medical Transcription
Description: Medical Transcription We have a few openings for full-time HIM MTs on the 2nd and 3rd shifts. These positions would be Monday through Friday and would work every 3rd weekend both Saturday and Sunday (more...)
Company: Mommy Jobs Online
Location: Hicksville
Posted on: 06/27/2019


Need a Change? Work From Home !!
Description: Set Your Own Hours Work from Home The Largest Healthcare Benefits Discount Company is seeking
Company: MAH Benefits
Location: White Plains
Posted on: 06/27/2019

New Brunswick SAT Tutor Jobs
Description: New Brunswick SAT Tutor Jobs Varsity Tutors has students in New Brunswick looking for SAT tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized (more...)
Company: Varsity Tutors
Location: New Brunswick
Posted on: 06/27/2019

Start Working At Home TODAY!
Description: Open a world of possibilities with our work from home opportunity. Whether you are looking to supplement
Company: Career Division
Location: Levittown
Posted on: 06/27/2019

Regulatory Affairs Associate
Description: Have you heard of Danone North America br br We make delicious responsibly-produced foods beverages that nourish people s lives. We formed in April 2017, when Danone acquired WhiteWave Foods (more...)
Company: Danone North America
Location: White Plains
Posted on: 06/27/2019

Work From Home!
Description: Have you been looking to work from home and have not found what would drive your passion I looked for a long time. In fact, I went through 20 companies,
Company: Health Inc.
Location: West Babylon
Posted on: 06/27/2019

Airline Reservationist
Description: Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding (more...)
Company: Mommy Jobs Online
Location: Levittown
Posted on: 06/27/2019

Levittown AP Chemistry Tutor Jobs - Levittown
Description: Levittown AP Chemistry Tutor Jobs Varsity Tutors has students in Levittown looking for AP Chemistry tutoring. Varsity Tutors is a live learning platform that connects tutors with
Company: Varsity Tutors
Location: Levittown
Posted on: 06/27/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

White Plains RSS job feeds