Supply Chain Customer Solutions Specialist
Company: Danone North America
Location: White Plains
Posted on: March 14, 2019
USG - Danone Waters of America, Inc., a subsidiary of Danone, is looking forSupply Chain Customer Solutions Specialist in United States (US) for White PlainsDanone is a global food company holding top positions in healthy food through its four businesses: Fresh Dairy Products, Early Life Nutrition, Waters, and Medical Nutrition. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis.For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside. Manage the order life cycle from creation to delivery by ensuring accuracy & compliance which includes terms of sale, lead time, inventory availability and bracket pricing. Communicate with customers by tracking shipments, inventory levels, and conducting gap analysis on performance measures. Professionally and promptly resolve customer topics and inquiries by thoroughly researching issues, identifying root causes and offering solutions. Drive customer collaboration routines to identify opportunities for improvement & aligning with DWA perations to maximize efficiency for win-win solutions. Lead the application of CPFR, VMI, or other data sharing tools and processes to improve order patterns, support volume growth, and optimize supply chain efficiencies. Manage the vendor consolidation program, executing transfers, tracking performance & leading business reviews. Work with partners to implement initiatives that can be shared across customers, geographies, and business units. Identify & drive solutions that improve DWA profitability and reduce total cost-to-serve. Complete related records, reports, and documentation required to support assigned customers. Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, and monitor fill rate. Deliver specific and measurable cost savings and service improvements through process improvements and corrective action. Meet service level expectations as defined by the customer and dedicated customer teams. Actively participate in metric reviews with customer and dedicated customer teams. Work closely with the customer's logistics staff on inventory deployment issues and provide the primary interface for managing and resolving logistics issues. Support the company's initiative on Innovation by providing detailed insights on the arrival dates of new products from France. Other duties as assignedObjectives of the role Required Will lead the order-to-delivery process for assigned and drive internal /opportunities partnerships towards long-term business growth and profitabilityTargeted profile Required: Bachelor's Degree; preferably in Supply Chain, Business or Economics Minimum 3 years' experience in Customer Service, Supply Chain or Logistics Intermediate Excel skills (v-lookups, pivot tables, data analysis) Working knowledge of SAP (P04 Production) Strong analytical & reporting skills Proven ability to manage multiple projects in a fast-paced multicultural environment Excellent communication skills at all levels of the organization (written & verbal) Capacity for quickly getting up to speed on customers' supply chain operations, developing extensive knowledge of behaviors & inefficiencies Anticipating issues before they arise & developing contingencies for resolution independently or collaboratively Ability to manage through Key Performance Indicators and performance issues Operations, finance and profit/loss management experience is a plus Ability to travel up to 25%For more information about Danone, its people and its business, please visitdanone.com. We have something special inside, do you?111969.Experience: Experienced professionalsDanone Waters of America, Inc. (DWA) is a company of Groupe Danone, a leading global food and beverages company which mission is to bring health through food and beverages to a maximum number of people. DWA has accountability for best in class water execution across the United States and Canada for the evian, Badoit and Volvic brands.Working for Danone Waters of America, Inc offers candidates progressive career opportunities in North America and our employees are part of a global network that offers the opportunity for continuous development. We are looking for passionate candidates that are looking forward to work in an entrepreneurial culture and embrace our company leadership values. Ultimately, our success depends on the quality of our employees.Danone Waters of America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.
Keywords: Danone North America, White Plains , Supply Chain Customer Solutions Specialist, Other , White Plains, New York
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