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Help Desk Coordinator

Company: HumanEdge
Location: White Plains
Posted on: September 9, 2018

Job Description:


Our client in the White Plains areais looking for a technically savvy Help Desk person to join their team.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Train computer users.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Run reports to determine malfunctions that continue to occur.
Strong customer service skills
Experience with IT, Computer Science and computer hardware
Some accounting experience or coursework would be ideal.
Strong verbal and written communication skills Category: Technology - provided by Dice Accounting, Customer Service, Diagnostic, Hardware, Help Desk, LAN, Networks, Peripherals, WAN

Keywords: HumanEdge, White Plains , Help Desk Coordinator, Other , White Plains, New York

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