Telephone Operator- Per Diem- Day
Company: Hackensack Meridian Health
Location: Manahawkin
Posted on: April 16, 2024
Job Description:
Overview
"Our team members are the heart of what makes us better. At
Hackensack Meridian Health we help our patients live better,
healthier lives - and we help one another to succeed. With a
culture rooted in connection and collaboration, our employees are
team members. Here, competitive benefits are just the beginning.
It's also about how we support one another and how we show up for
our community. Together, we keep getting better - advancing our
mission to transform healthcare and serve as a leader of positive
change."Come join our Amazing team here at Hackensack Meridian
Health! We offer Scheduling Flexibility, Tuition Reimbursement,
Employee Discounts and much more!!!The Telephone Operator Answers
phone calls, answering questions, routing and directing calls as
appropriate. Operates paging line and code phone. Operates monitor
and responds to fire and smoke alarms. Responds to all alarms and
codes in a timely manner.
Responsibilities
- Answers hospital incoming calls. Calls are answered within 3
rings. Demonstrates the ability to consistently determine through a
brief screening which extension or departmental personnel to
connect with caller. Uses proper questioning techniques for
callers, visitors and patients to ensure information is
accurate.
- Contacts hospital personnel as requested through paging
system.: Consistently uses paging system accurately
- Demonstrates knowledge of On-Call scheduling: Calls for
physician's on-call are handled according to established procedure
and explains to staff as requested.
- Demonstrates proper record keeping and documentation. All
required record keeping, documentation and logs are up to date to
maintain a consistently high level of productivity.
- Familiar with Medical Center procedures and medical terminology
to facilitate callers to appropriate location.: Procedures are
followed accurately and any questions regarding medical terminology
are brought to Supervisor attention and answered immediately.
- Furnishes accurate information regarding patient location,
visiting hours and organizational information.: Demonstrates
knowledge of hospital departments, services and policies and
procedures in appropriately routing of calls.
- Keeps caller apprised as to the status of their call.
Consistently takes initiative to open lines of communication with
callers when on hold or in a ring/no answer situation and offers
alternative to waiting on the line.
- Operates a data linked multi-position PBX console automated
system.: Demonstrates understanding of PBX console and use of
features; completes all calls in an expeditious yet courteous
manner.
- Provides directory information for both internal and external
caller through computer system.: Consistently demonstrates ability
to use CRT/MCS system(s) accurately and rapidly.
- Responds immediately to all emergencies and alarms.: Responds
accurately and with expedience and is consistently within 2-5
minutes of notification. All procedures are followed and in place
to ensure success. Demonstrates ability to properly use in-house
beeper terminal for traumas, codes and fires; trauma codes, fires,
disasters etc are managed accurately and timely.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of
behavior.
Qualifications
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to
Microsoft Office and/or Google Suite platforms.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza
Vaccination Facility
As a courtesy to assist you in your job search, we would like to
send your resume to other areas of our Hackensack Meridian Health
network who may have current openings that fit your skills and
experience.
Keywords: Hackensack Meridian Health, White Plains , Telephone Operator- Per Diem- Day, Other , Manahawkin, New York
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