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Supervisor, ER Registrars

Company: nFuzion
Location: White Plains
Posted on: May 27, 2023

Job Description:


Full Time

M-F 8am-4pm

Department/Location:Patient Access ED

Position Summary Supervisor, ER Registrars supervises the day-to-day operations of the Patient Access emergency department team and able to assist with the team's work as needed. Responsible for the oversight of the Patient Access emergency department team and assuring staff is adhering to all hospital policies and standards. Responsible to provide reporting of staff trending and performance standards to senior leadership. The supervisor is responsible to implement front-end policies and best practices as it relates to registration processes. This position supervises the employee workflow and performance. Provides direction and leadership to respective staff. Assures staff productivity, quality and customer service are monitored and meet the departmental standards. Assure reporting is provided to senior leadership as it relates to productivity, performance, and standards. Works in collaboration with department manager and multiple departments throughout the health system.

Education & Experience Requirements:

Minimum Education: Graduate of an Accredited College or University with a B.S. in Business Administration preferred.

Minimum Experience:

- Minimum of 2 years in Patient Access required, preferable in a hospital setting

- Strong leadership, management, and education of staff to revenue cycle functions

- Establishes and maintains an in-depth knowledge of revenue cycle principles, practices, procedures, regulatory compliance, and internal controls.

- Knowledge of hospital billing and reimbursement of insurance as well as third-party billing.

- Strong communication skill sets and abilities.

- Proficiency with Microsoft office/excel to include reporting, Executive level required.

Core Competencies:

  • Develops and submits departmental goals and objectives as required by the Division Administrator.
  • Interviews, hires, evaluates, counsels and terminates employees as per hospital policy
  • Schedules staff based on budgeted staffing plan and department needs.
  • Develops and submits operating and capital budgets and reports variances as required to the Division Administrator.
  • Ensures compliance with state regulations and accreditation standards.
  • Ensures completion of staff orientation, annual and ongoing competency and education requirements.
  • Participates and assures department involvement in ongoing Performance Improvement initiative as required. Submits reports as required.
  • Utilizes multiple methodologies to communicate information.
  • Submits all other work reports as required/requested by the Division Administrator.
  • Keep the Assistant Vice President Revenue Cycle informed at all times of the status of problems relating to the department.
  • Responsible for submitting bi-weekly payroll and maintaining records of holiday, sick and vacation time for all personnel.
  • Integrity to handle the confidential aspects of work.
  • Retains composure under stress
    Essential Functions and Responsibilities Includes the Following:

  • Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
  • Responsible for the oversight of the patient access emergency room team.
  • Oversees the day-to-day operation of the department, provides guidelines, expectations, training and monitors performance to ensure department goals are met.
  • Monitors staff productivity and quality, develops and recommends changes in procedure and work assignments
  • Responsible for overseeing the departments adherence to all policies and protocol standards set with the hospital and department.
  • Responsible to provide reporting to senior leadership, on a regular basis, as it relates to staff trending, performance and standards.
  • Familiar with and assures adherence to state and federal requirements, guidelines and laws for facilities as it relates to registration processes.
  • Keep senior leadership abreast of all situations within the department as it relates to employees as well as operationally.
  • Is responsible for development of and roll out of processes to assure compliance to all state and federal regulations.
  • Plans, assigns, directs and monitors the work of subordinate staff
  • Develops and/or approves staff schedules; analyzes and distributes staff assignments and workloads
  • Manage and maintain the schedule to assure proper staff coverage for all shifts.
  • Manage and maintain time off requests within the departmental standards.
  • Ensures departmental internal controls are established and routinely tested.
  • Manages to establish internal control systems and policies/procedures to meet White Plains Hospital's goals
  • Is responsible and accountable for the overall operations of their assigned department. Overall operations of the department include development of department goals and objectives that are consistent with the hospital mission, the management of personnel, preparing/monitoring of and accountability for the department budgets.
  • Ensures employee compliance with hospital and Human Resources policies and procedures, employee competency and education requirements are satisfied as per hospital policy
  • Participates in the Performance Improvement Program as defined by the organization.
  • Attends Management/Leadership meetings as scheduled/required and communicates hospital policies, performance improvement initiatives and all other required information to their staff.
  • Is responsible to assume a leadership role in committees, task forces and projects as appropriate.
  • Ensures the provision of a safe employee/patient environment.
  • Works collaboratively with all levels of the hospital interdisciplinary team and promotes the team concept within their department and hospital wide.
  • Demonstrates positive customer service, fosters positive employee relations and assures that staff adheres to the Customer Service Behavioral Standards.
  • Is supportive of hospital initiatives and projects and functions as a positive change agent.
  • Promotes a positive and professional image and is a role model, coach, mentor and resource for staff and peers.
  • All other duties as assigned

Keywords: nFuzion, White Plains , Supervisor, ER Registrars, Other , White Plains, New York

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