Service Desk Specialist
Company: LanceSoft Inc
Location: White Plains
Posted on: May 20, 2023
Title: Service Desk Specialist
Location: White Plains, NY
Duration: 12+ Months
The contingent worker will field incoming help desk requests from end users via both telephone and e-mail in a courteousprofessional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.
Job Functions & Responsibilities:
Software application required to support:
Keywords: LanceSoft Inc, White Plains , Service Desk Specialist, Other , White Plains, New York
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