Citrix Engineer

Company: Buchanan Technologies
Location: White Plains
Posted on: March 17, 2023

Job Description:

Job Type: ContractOpportunity DetailsBuchanan Technologies is seeking experienced Level 3 Citrix Engineer to assist our business customers with our Managed Service offerings. Your experience, advanced problem-solving skills, and an ability to build strong customer relationships, will help Buchanan Technologies support our business customers.This individual will be a professional services contractor and work closely with the Managed Services team responsible for both infrastructure customer environments, including Citrix, hypervisor, Windows operating systems, other applications. - -Customer interactions include performing advanced remote system configuration, troubleshooting, research as well as connectivity and performance issues. The ideal candidate will have experience in troubleshooting and resolving complex technical solutions. -Responsibilities

• Design, update, and monitor customer systems
  • Configuration and deployment of Citrix Web Interface/Store Front Servers
  • Configure and manage Citrix License Servers (Windows/VPX)
  • Monitoring Citrix infrastructure through Citrix Studio/Director
    • Expert understanding of user profile management between Microsoft folder redirection/roaming profile, FSLogix, UPM
      • Configure Netscaler ADC as web proxy server
      • Day-to-day operational management and support of the company's enterprise class, mission-critical Citrix infrastructure, including XenApp, XenDesktop, PVS/PVD, and NetScaler environments
        • Use of the remote monitoring and management (RMM) company tools for numerous tasks including:
          • OS and third-party application patching
          • Monitor and management of devices
          • Reporting
            • Good Hands-on experience on Netscaler ADC and Access gateway 10.X & higher versions
            • Good Hands-on experience on Citrix XenApp 6.5 & higher versions
            • Maintain/Support XenApp 6.5 & higher versions of infrastructure
            • Strong analytical and troubleshooting skills on Citrix XenApp/XenDesktop and Netscalers
            • Proficiency in PowerShell commandlets, Putty, Wireshark, Netscaler and scripting
            • Deep understanding of vSphere ESXi 7 and experience with deploying and managing a highly-virtualized infrastructure
            • Management and support of Windows 2016/2019 Server in an enterprise network environment, demonstrating extensive knowledge of Microsoft-based system principles and practices
            • Perform preventative maintenance tasks on a variety of devices
            • Support network devices (switch, router, firewall, WIFI controllers, etc---)
            • Develop trends by monitoring and analyzing tickets, problems, and support requests
            • Coordinate with Multiple departments and Teams to maintain and troubleshoot - -Requirements:Knowledge and troubleshooting proficiency of:
              • Citrix XenApp and VDI Administrator
              • 8+ years of experience in Windows and Citrix
                • Strong knowledge of Active Directory, DNS, Group Policy, and other Windows based services
                • Cloud computing technologies (O365, Azure)
                • General knowledge of network environments such as routers, switches, systems, and tools (Cisco, Sophos, Watchguard, SonicWALL)
                • Experience in monitoring/management IT tools such as ConnectWise Automate, SentinelOne, CrowdStrike, and/or more are preferred
                • Prior experience with an ITSM service management ticketing system -Ability to work proactively and effectively with customers and deliver high quality support in a timely mannerStrong organizational skillsHigh degree of professionalism with the ability to provide exceptional customer service to clientsAbility to work well independently and in a team settingExcellent Customer Service skills. Excellent written and verbal communication skills.Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Buchanan Technologies, White Plains , Citrix Engineer, Other , White Plains, New York