Sr. Digital Service Specialist
Company: Canon Solutions America, Inc.
Location: White Plains
Posted on: August 3, 2022
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Job Description:
US-NY-White Plains Canon Solutions America, Inc.Requisition ID:
27966Category: Field ServicePosition Type: Full-TimeOverviewThe
best problem solvers are true knowledge seekers. Providing a high
level of technical support is no simple feat in dynamic
environments. You must be willing to learn and comprehend new
products and skills at a moment's notice. If you're in the business
of supplying seamless and expert operational, maintenance, and
networking support and thrive in a 24/7 customer-driven setting, we
want to hear from you. Canon Solutions America, a pioneer in
technology, solutions, and services, is actively on the lookout for
a Sr Digital Service Specialist to make an immediate impact on our
talented team.
Responsibilitieshttps://canoncareers.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=285810&hashed=-291490702"
width="1150" height="361" style="max-width:100%; height:auto;"
/> We're searching for a true go-getter to:Diagnose mechanical,
software, network, and system failures, using established
procedures.Service and repair designated equipment to Canon
standards and specifications.Report product failure trends and
serviceability issues to managers with necessary supported
documentation, ensuring accurate information and recordkeeping.Help
meet and exceed customer demands by providing efficient,
responsive, and accurate Field/Shop/on-site maintenance.Diligently
maintain all technical information, Field Service Reports, Expense
Reports, and Canon property assigned.Control all technical
information and Canon property assigned.Assist with the solutions
of escalated technical and/or customer service-related problem
areas for any territory when requested.Maintain complete working
knowledge, aptitude, and ability to repair multiple product lines
including troubleshooting, diagnostics, and preventive
maintenance.Communicate with supervisors and other departments
regarding the solution of escalated technical and/or customer
service-related problem areas.Interface with customer IT depts.
QualificationsPlease note that this is a customer-facing role, and
requires compliance with customer policies and protocols, which may
include COVID-19 vaccination and other measures relating to
COVID-19.In addition, please note that this role requires services
to be provided in New York City. Accordingly, per applicable NYC
law, the individual performing this role must be fully vaccinated
against COVID-19, and provide proof of vaccination to the Company
prior to the start date, unless the Company grants an exemption
based on a disability/medical condition, pregnancy, childbirth,
lactation, religious beliefs or observances, or status as a victim
of domestic violence, stalking, or sex offenses.We're looking for a
dedicated individual with: Typically requires general and/or
vocational training plus 2 to 4 years of related experience.An
Associate's degree in electronics or electrical engineering
capacity from an accredited college or technical school or
equivalent experience.Direct experience working as a field
technician.The capacity to meet or exceed the minimum performance
standards for productive technical quality and customer
satisfaction for assigned territory.The ability to travel (valid
driver's license and acceptable driving record necessary). Capable
of excelling in a 24/7 environment, while performing shift work and
on-call rotations. Required to take all necessary steps to obtain
security and/or other clearances required by customers to enter the
customers' premises.Must be able to lift 50 pounds and be active
more than 50 percent of the time (walking, standing,
stooping/kneeling). Company OverviewAbout our Company - Canon
Solutions America, Inc. empowers companies of all sizes to succeed
by supplying market leading enterprise, production, and large
format printing solutions, supported by exceptional professional
service offerings. With unwavering dedication to promote
professional innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Posting Tags#FS22 #LI-JR1PI185784409
Keywords: Canon Solutions America, Inc., White Plains , Sr. Digital Service Specialist, Other , White Plains, New York
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