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SBO Manager

Company: White Plains Hospital Center
Location: White Plains
Posted on: June 9, 2021

Job Description:

White Plains Hospital Job Description # # Title: ###SBO Manager # ########## Job Code:#### 100587################################### # Department/Location:###### Patient Accounts################# FLSA Status: Exempt # Reports to:### Director of Revenue Cycle # Position Summary:##################################################################################################################################################################### ######### The SBO Manager is responsible for all aspects of the self-pay billing cycle for HB and PB. The SBO Manager is responsible for oversight of the SBO teams which includes payment posting, customer service, financial assistance/collection representatives and support. The SBO Manager is responsible for oversight of all patient inquiries, timely resolution, and response, tracking and trending of inquiries. The SBO Manager will be response for reporting and presenting on patient inquiries, department performance metrics and staff quality and performance. The SBO Manager is responsible for development and execution of corrective actions.# The SBO Manager is responsible for the oversight and management of the relationships with all self-pay vendors. The SBO Manager is responsible for oversight of the financial assistance process, assure the hospital is in compliance with all state and federal regulations as well as upkeep of policies and process. # # # #Essential Functions and Responsibilities Includes the Following: ####################################################################################################################################################################################################################################### Responsible for direct oversight of SBO teams. Monitors and supports daily functions of all SBO staff. Responsible for adherence to all federal and state regulations as it pertains to self-pay collections. Responsible for management and oversight of self-pay vendors. Works accounts or special situations escalated by staff or upper management as required. Responsible for reporting and tracking department performance metrics. Responsible for development and execution of corrective action measures. Tracks and monitors patient inquiries, assures resolution and timely response, develops corrective actions to prevent future occurrences. Performs audits and reconciliation of financial assistance process and applications. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. Formulates departmental performance metrics, quality assurance, and employee satisfaction target goals. Maintains financial assistance policy and process to assure adherence with all state and federal regulations Maintains current knowledge of state and federal regulations, monitors changes and requirements and communicates changes to staff and leadership as appropriate. Conducts analysis, trending, prepare month-end reports and make continual assessments of performance and progress. Tracks, trends and reports out on all initiatives and projects to senior leadership. Demonstrates leadership skills with the ability to guide, direct, train and interact with management on a regular basis. Responsible for staff compliance with hospital and Human Resources policies and procedures, competency and education requirements are satisfied as per hospital policy. Is responsible to participate in committees, task forces and projects as appropriate. Understands and adheres to the WPH Performance Standards, Policies and behaviors. Ensures the provision of a safe employee/patient environment. Works collaboratively with all levels of the hospital interdisciplinary team and promotes the team concept within their department and hospital wide. # Demonstrates positive customer service, fosters positive employee relations and assures that staff adheres to the Customer Service Behavioral Standards. Is supportive of hospital initiatives and projects and functions as a positive change agent. Promotes a positive and professional image and is a role model, coach, mentor and resource for staff and peers. Performs other duties as assigned. # # # #Education # Experience Requirements ####################################################################################################################################################################################################################################### # Minimum Education: Graduate of an Accredited College or University with a B.S. in Business or Health Administration preferred # # Minimum Experience: Minimum of (6) to (10) years in Patient Accounting required, preferable in a hospital setting. 5 years of demonstrated customer service experience in a hospital or practice setting Minimum of 3 years# experience in hospital or practice management role Proficiency with Microsoft office/excel to include reporting, Executive level required # # #Core Competencies ####################################################################################################################################################################################################################################### # Strong leadership and organizational skills. Proficient in excel and preparation of reports and presentations. Strong analytical and troubleshooting skills. Knowledge of hospital billing and reimbursement of insurance as well as third-party billing. Ability to understand payment methodology and utilize formulas. In-depth knowledge of the complete healthcare revenue cycle. Experience/knowledge of contract language and payment methodology. Strong communication skill sets and abilities. Ensures compliance with state regulations and accreditation standards. Participates in ongoing Performance Improvement initiative as required. Submits reports as required. Utilizes multiple methodologies to communicate information. Establishes and maintains an in-depth knowledge of revenue cycle principles, practices, procedures, regulatory compliance and internal controls. Submits all other work reports as required/requested by the Division Administrator. Keep the Assistant Vice President Revenue Cycle informed at all times of the status of third-party plan payments and analysis progress. Integrity to handle the confidential aspects of work. Retains composure under stress. # # #Physical/Mental Demands/Requirements # Work Environment ####################################################################################################################################################################################################################################### # May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital#s SDS (Safety Data Sheet) data base and may be accessed through the hospital#s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Must be able to remain in stationary position 50% of the time. The person in this position needs to occasionally walk about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with patients and insurance plans, must be able to exchange accurate information in these situations. Must be able to greet patients. # #Primary Population Served ####################################################################################################################################################################################################################################### # Check appropriate box(s) below: Neonatal (birth # 28 days) Patients with exceptional communication needs # # # Infant (29 days # less than 1 year) Patients with developmental delays Pediatric (1 # 12 years) Patients at end of life Adolescent (13 # 17 years) Patients under isolation precautions Adult (18 # 64 years) Patients with cultural needs Geriatric (# 65 years) 'All populations Bariatric Patients with weight related comorbidities Non-patient care population # The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.V

White Plains Hospital Job Description

Title: SBO Manager

Job Code: 100587

Department/Location: Patient Accounts FLSA Status: Exempt

Reports to: Director of Revenue Cycle

Position Summary:

The SBO Manager is responsible for all aspects of the self-pay billing cycle for HB and PB. The SBO Manager is responsible for oversight of the SBO teams which includes payment posting, customer service, financial assistance/collection representatives and support. The SBO Manager is responsible for oversight of all patient inquiries, timely resolution, and response, tracking and trending of inquiries. The SBO Manager will be response for reporting and presenting on patient inquiries, department performance metrics and staff quality and performance. The SBO Manager is responsible for development and execution of corrective actions. The SBO Manager is responsible for the oversight and management of the relationships with all self-pay vendors. The SBO Manager is responsible for oversight of the financial assistance process, assure the hospital is in compliance with all state and federal regulations as well as upkeep of policies and process.

Essential Functions and Responsibilities Includes the Following:

  • Responsible for direct oversight of SBO teams.
  • Monitors and supports daily functions of all SBO staff.
  • Responsible for adherence to all federal and state regulations as it pertains to self-pay collections.
  • Responsible for management and oversight of self-pay vendors.
  • Works accounts or special situations escalated by staff or upper management as required.
  • Responsible for reporting and tracking department performance metrics.
  • Responsible for development and execution of corrective action measures.
  • Tracks and monitors patient inquiries, assures resolution and timely response, develops corrective actions to prevent future occurrences.
  • Performs audits and reconciliation of financial assistance process and applications.
  • Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
  • Formulates departmental performance metrics, quality assurance, and employee satisfaction target goals.
  • Maintains financial assistance policy and process to assure adherence with all state and federal regulations
  • Maintains current knowledge of state and federal regulations, monitors changes and requirements and communicates changes to staff and leadership as appropriate.
  • Conducts analysis, trending, prepare month-end reports and make continual assessments of performance and progress.
  • Tracks, trends and reports out on all initiatives and projects to senior leadership.
  • Demonstrates leadership skills with the ability to guide, direct, train and interact with management on a regular basis.
  • Responsible for staff compliance with hospital and Human Resources policies and procedures, competency and education requirements are satisfied as per hospital policy.
  • Is responsible to participate in committees, task forces and projects as appropriate.
  • Understands and adheres to the WPH Performance Standards, Policies and behaviors.
  • Ensures the provision of a safe employee/patient environment.
  • Works collaboratively with all levels of the hospital interdisciplinary team and promotes the team concept within their department and hospital wide.
  • Demonstrates positive customer service, fosters positive employee relations and assures that staff adheres to the Customer Service Behavioral Standards.
  • Is supportive of hospital initiatives and projects and functions as a positive change agent.
  • Promotes a positive and professional image and is a role model, coach, mentor and resource for staff and peers.
  • Performs other duties as assigned.

Education & Experience Requirements

Minimum Education: Graduate of an Accredited College or University with a B.S. in Business or Health Administration preferred

Minimum Experience:

  • Minimum of (6) to (10) years in Patient Accounting required, preferable in a hospital setting.
  • 5 years of demonstrated customer service experience in a hospital or practice setting
  • Minimum of 3 years' experience in hospital or practice management role
  • Proficiency with Microsoft office/excel to include reporting, Executive level required

Core Competencies

  • Strong leadership and organizational skills.
  • Proficient in excel and preparation of reports and presentations.
  • Strong analytical and troubleshooting skills.
  • Knowledge of hospital billing and reimbursement of insurance as well as third-party billing.
  • Ability to understand payment methodology and utilize formulas.
  • In-depth knowledge of the complete healthcare revenue cycle.
  • Experience/knowledge of contract language and payment methodology.
  • Strong communication skill sets and abilities.
  • Ensures compliance with state regulations and accreditation standards.
  • Participates in ongoing Performance Improvement initiative as required. Submits reports as required.
  • Utilizes multiple methodologies to communicate information.
  • Establishes and maintains an in-depth knowledge of revenue cycle principles, practices, procedures, regulatory compliance and internal controls.
  • Submits all other work reports as required/requested by the Division Administrator.
  • Keep the Assistant Vice President Revenue Cycle informed at all times of the status of third-party plan payments and analysis progress.
  • Integrity to handle the confidential aspects of work.
  • Retains composure under stress.

Physical/Mental Demands/Requirements & Work Environment

  • May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
  • Must be able to remain in stationary position 50% of the time.
  • The person in this position needs to occasionally walk about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • The person in this position frequently communicates with patients and insurance plans, must be able to exchange accurate information in these situations.
  • Must be able to greet patients.

Primary Population Served

Check appropriate box(s) below:

Neonatal (birth - 28 days)

Patients with exceptional communication needs

Infant (29 days - less than 1 year)

Patients with developmental delays

Pediatric (1 - 12 years)

Patients at end of life

Adolescent (13 - 17 years)

Patients under isolation precautions

Adult (18 - 64 years)

Patients with cultural needs

Geriatric (> 65 years)

'All populations

Bariatric Patients with weight related comorbidities

  • Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.V

Keywords: White Plains Hospital Center, White Plains , SBO Manager, Other , White Plains, New York

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