Are you highly motivated, detailed oriented and passionate about
preparing for your career? Then we are looking for someone just
like YOU to join our team!
We look for people who can dream, think, create and grow. Our
culture thrives on embracing and rewarding imagination and is
characterized by an unwavering commitment to high achievement. We
pride ourselves on sharing ideas, diversity of thought and
embracing dedicated, talented and driven individuals who value
honesty, integrity and go above and beyond. As we continue to grow
we need YOU to meet our demands for success.
We have developed and executed differentiated strategies that
are helping us thrive in a rapidly changing industry.
There is no shortage of talent - we work hard to make Sterling
an employer of choice.
None of the bureaucracy found in larger banks - open door policy
with all executives.
One Dream, One Team, One Purpose, One Culture
Our Single Point of Contact model ensures every client and
colleague feels valued and knows who to reach out to for specific
guidance. Our purpose is to use the power of banking to move our
company forward. We believe in a fair, ethical, and sustainable
future-one where everyone thrives on a compliant and level playing
We are a results-driven culture, with a keen focus on
collaboration acceleration. We work hard, We win as a team, and We
honor the diversity of skills brought by the collective.
What's in it for YOU
We aim to help you figure out exactly where you see yourself in
our business. Whatever your passion, we will support you in getting
the skills necessary to make your mark.
This is an exciting opportunity to build and grow your career in
the financial services industry and experience a high performing,
team-oriented environment. As a multi-tasker with a keen eye for
detail, you will deliver value by providing a personalized
experience for our clients in the financial centers and get to know
them and understand their life priorities as you provide their
financial services. You will be responsible for processing banking
transactions while ensuring data accuracy and actively support
cross-selling efforts by identifying client needs and suggesting
solutions through introductions.
As the Client Service Associate, you will also perform a variety
of client service functions associated with supporting the
strategic initiatives of the Financial Center to enable business
development, revenue growth, client retention and growth and sales
Client Transactions and Cash Control
- Process a variety of client transactions efficiently and
accurately, maintaining and balancing a cash drawer and adhering to
policies, individual authority levels and procedures.
- Perform a variety of operational functions in accordance with
cash control policies and procedures including but not limited to:
ordering and verifying coin and currency shipments; ensuring daily
work is captured within assigned timeframes and that it conforms to
processing requirements; assisting with end of day work and
consolidation; completing and running required daily reports such
as cash reports, cash control, etc.
- Provide support in data and process audits as needed to keep
the Financial Center Team in compliance with policies, procedures
and state and federal laws.
- Provide exceptional client service through an eye for detail
and focus on solutions. Engage clients in conversation with an
understanding of deposit and lending products and services.
- Respond to client inquiries and concerns by researching and
- Assist with basic deposit account openings, basic lending and
account maintenance requests with monitoring and coaching provided
by a more senior level colleague.
- Skillfully identify correct product types through needs-based
questioning to build and deepen client relationships. Cross-sell
bank products and refer clients to other lines of business within
- Maintain accurate records for all safe deposit box transactions
and ensure all policies and procedures are followed while removing
and returning safe deposit boxes to compartments including
examining vault area after client vacated. Ensure client signs
visitation slip, verify against signature on file, and only accept
original issued key for entry.
- Confidently drive sales through service and knowledge to
achieve personal and team goals.
- Provide mentorship and guidance to the Client Service Associate
1 - overseeing his/her activities as needed.
- Observe and understand the role that Personal Bankers perform
to serve new and existing clients with distinction.
- Respond to complex and varied inquiries and requests from
clients. Utilize knowledge of transaction processing as well as
applicable internal policies, procedures, systems and regulations
to handle escalated situations effectively.
- As the escalation point for complex requests and issues,
establish and maintain effective communication, coordination and
working relations with internal and external clients and business
Ensure compliance with all regulations, policies, and
procedures. Observe security policies in accessing, securing and
protecting confidential and sensitive client information.
Identifying and referring mortgage CRA opportunities when
Who We Want
- At least 1 year of banking experience, cash handling and
customer service experience
- Ability to accurately handle large amounts of cash
- Basic Microsoft Office skills (Outlook, Excel, Word)
- Ability to work a flexible and/or rotating schedule. May be
required to work Saturdays, Sundays and extended hours. Travel may
be required to alternate Financial Centers.
- High School Diploma or GED is required, candidates with
advanced degrees (Associates and/or Bachelor's) preferred.
- Self-starter and highly motivated - exceptionally proactive and
know how to get in front of problems to contain them. Displays
passion, drive and commitment to deliver great client
- Demonstrated math skills with an understanding of debit and
credit relationships and negotiable instruments.
- Great Communication Skills - Strong communications, both
verbally and written. Comfortable in engaging all clients.
Collaborates effectively to get things done, building and nurturing
- Knowledge of banking products, procedures and regulations.
- Other Attributes - flexible and agile; takes initiative and
solves problems; extremely accurate and detail-oriented; highly
- Candidates must possess the ability to lift and carry cash
drawers, coin bags and boxes sometimes weighing as much as 25
At Sterling National Bank, we rely on diversity of culture and
thought to deliver on our goals. To ensure this we seek talented,
qualified people for all of our career opportunities, regardless of
race, color, sex/gender, including pregnancy, gender identity and
expression, national origin, religion, sexual orientation,
disability, age, marital status, veteran status, or any other
protected classification under federal, state and/or local laws.
Sterling National Bank is proud to be an Equal Employment
Opportunity/Affirmative Action Employer providing a drug-free
All Applicants must be eligible to work in the U.S. without
company sponsorship, now or in the future, for employment-based
work authorization. H1-B and green card sponsorship is not
available for any position and we will not consider F-1 visa
holders with Optional Practical Training (OPT) who will require
H-1B status, TNs, or current H-1B visa holders for employment
All offers for employment with Sterling National Bank are
contingent on successful completion of background investigation,
including drug and fingerprint screening.