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Lead Barista/Lead Cafe Server - Full-Time

Company: Barnes & Noble, Inc.
Location: White Plains
Posted on: June 6, 2021

Job Description:

Job Description

As a Cafe Lead, you are responsible for providing exceptional customer service in our caf through our cafe service standards. You make the Cafe experience interactive and engaging by enthusiastically sharing your knowledge about our products and services and meeting the needs of the customer. You assist in supporting the management of the daily operations of the Cafe and coaching and mentoring Cafe servers. You care about and value people and exemplify our core values.

Employment Type


Essential Functions

  • Deliver exceptional customer service that ensures sales and high levels of customer satisfaction. Execute on the cafe service standards: offer a warm welcome, recommend add-ons, personalize the customer's order, offer membership, and thank the customer.
  • Assist the Cafe Manager in the daily operations of the caf.
  • Greet and establish rapport with customers, proactively engaging them in conversations about our products, services, and promotions to determine their needs and recommend the right products.
  • Ensure all customer transactions are processed accurately and in a timely manner.
  • Prepare and serve drinks and food in accordance with the Cafe standards and health code Ensure exceptional product quality standards.
  • Drive sales by engaging all customers in our cafe and customer sampling of Cafe products. Receive and appropriately store deliveries of Cafe products.
  • Complete prep sheets and waste logs and work with the manager on duty (MOD) to verify paperwork and project completion.
  • Maintain Cafe cleanliness by using the maintenance checklists to delegate and follow up on tasks throughout the day.
  • Mentor and help orient and train new Cafe servers, ensuring a smooth acclimation to the Cafe and our culture.
  • Assist with the execution and compliance of all operational and visual merchandising standards in partnership with the Cafe Manager.
  • Perform all opening and closing procedures and support tasks in accordance with Cafe standards. Protect Company assets by ensuring the accurate execution of loss prevention procedures, including cashiering and inventory standards, waste logs monitoring, sample recording, coupon redemption and discount and return policies.
  • Assist in any area of the store as needed.


  • Passion for selling
  • Strong organizational and written/verbal communication skills
  • Spend the majority of time on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)
  • Availability for early mornings, evenings, weekends and holidays to align with store needs
  • At least one year of supervisory experience preferred

Keywords: Barnes & Noble, Inc., White Plains , Lead Barista/Lead Cafe Server - Full-Time, Other , White Plains, New York

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