Manager, Insights & Analytics

Company: USTA National Tennis Center Inc.
Location: White Plains
Posted on: June 4, 2021

Job Description:

Analyze key data and provide actionable insights to National / Sections to drive strategies and decision making to further the organization’s mission.

• Collaborate with National and Section staff to understand and prioritize business objectives to be supported with data and analytics; recommend appropriate data and insights solutions to support them
• Through insightful data analysis, visualizations and reports, deliver key actionable insights to assist USTA National and Sections in developing strategies to grow tennis participation
• Perform business analysis, propose recommendations, and gain agreement of stakeholders on metrics and KPIs to be tracked
• Develop Section level scorecards to illustrate status and progress toward KPIs
• Facilitate implementation of data solutions into USTA National and Section operational processes
• Develop and publish reporting & dashboards to be used by all 17 USTA Sections – ensure data is actionable, accurate and refreshed automatically at required frequency (daily/weekly/monthly/quarterly)
• Collaborate with colleagues on Data & Analytics teams to define development requirements for integration of data sources needed to support reporting and analytics
• Create and groom user stories for data and data lake development required to support reporting and analysis
• Facilitate end user training and increase awareness, adoption, and usage of published dashboards and reports
• Support development and distribution of industry and USTA monthly and quarterly reporting
• Support player & provider research projects with external providers
• Support Section’s annual business planning process by providing pertinent data & insights to support strategies, initiatives, investments, etc.
• Partner with other USTA departments to streamline Section level data & reporting – e.g. CT, Marketing, Research
• Assist in developing presentations illustrating key data & insights supporting business objectives

• At least 8 years experience in a business intelligence or analytics role
• Strong passion for consumer insights
• Strategic thinker who can identify data and analytics needs to support business objectives - ability to summarize key findings into strategic recommendations
• Ability to analyze complex sets of data and identify key insights
• Proficiency using BI Visualization tools to develop interactive and dynamic dashboards to deliver insights “at a glance” and effectively track KPIs (Tableau preferred)
• Advanced SQL proficiency and understanding of relational database and data modeling concepts as they relate to analytics and business intelligence architecture
• Experience with Agile development methodology in analytics and business intelligence applications
• Ability to create presentations and reports to present recommendations / insights
• Strong analytical and problem solving skills
• Demonstrated experience supporting a large stakeholder/user group
• Customer first and service oriented mindset

Keywords: USTA National Tennis Center Inc., White Plains , Manager, Insights & Analytics, Other , White Plains, New York