Principal Software Engineer - Chatbot
Company: Walmart
Location: White Plains
Posted on: May 3, 2021
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Job Description:
Walmart’s Customer Care Self-Service
group manages several interactive offerings across phone and chat
channels to resolve customer issues and inquiries quickly and
completely. We leverage ML to predict and classify
customer intent, and we deploy bot technologies to
guide users through the appropriate self-service workflows.
Our work reduces customer effort, increases customer satisfaction,
and reduces Walmart operational costs – we have an ambitious
multi-year roadmap and are looking for a Principal Software
Engineer to serve as technical lead for the Customer Care
Chat team through this journey. You’ll sweep us off our feet
if: You’re stimulated by challenges and are
ready to engage with systems at scale You’re comfortable
influencing others, leading technical team members, engaging with
stakeholders, obtaining architectural buy-in from peer products,
and communicating clearly You have a test and learn mentality,
and an agile way of working to improve your team’s products You’re
excited about solving complex challenges You’re customer-centric in spirit and
execution You have exposure working with cloud
technologies You have experience leading teams and
implementing technology globally You’re a forever student: someone
who loves to continuously learn and strive for excellence You
display great communication/collaboration skills and a team-focused
approach towards software development You’re a disruptive thinker who can
lead software innovations You’re experienced with micro services
architecture You’re passionate about teaching and mentoring others
to be greater than they thought possible You have a great eye for
detail and can articulate the specifics of quality design while
enforcing engineering principles You’re organized, disciplined, and can
manage multiple large projects simultaneously You have high
standards for code quality and can hold the engineers that you work
with accountable to those same standards What you'll
do... Provide a complete conversational
self-service solution for Walmart Ecommerce
customers. Provide technical leadership
for ten to fifteen engineers in software development
and design, Architect and build scalable and
high-performing services that handle millions of customer
conversations monthly. Prioritize and measure performance and
availability of the system – lead SRE for our production
deployments. Provide support to the business for new
and existing systems by responding to user questions, concerns, and
issues (for example, technical feasibility); researching and
identifying needed solutions; determining implementation designs;
providing guidance regarding implications of new and enhanced
systems; and directing users to appropriate contacts for issues
outside of own domain. Troubleshoot business and production
issues by gathering information (for example, issue, impact,
criticality); performing root cause analysis to reduce future
issues; engaging support teams when needed; developing
solutions; driving the development of an action plan; performing
actions as designated in the plan; and completing online
documentation. Demonstrate up-to-date expertise and
apply this to the development, execution, and improvement of
action plans by providing expert advice and guidance to others in
the application of information and best practices; supporting and
aligning efforts to meet customer and business needs; and building
commitment for perspectives and rationales. Provide and support the implementation
of business solutions by building relationships and partnerships
with key stakeholders; identifying business needs; determining and
carrying out necessary processes and practices; monitoring progress
and results; recognizing and capitalizing on improvement
opportunities; and adapting to competing demands, organizational
changes, and new responsibilities. Model compliance with company policies
and procedures and supports company standards of ethics and
integrity by incorporating these into the development and
implementation of business plans; using the Open
Door Policy; and demonstrating and assisting others with how
to apply these in executing business processes and
practices. What
you'll bring.. Technical Solutions Architecture and
design leadership Around 8 years of total experience with
over 3 years of experience in high-volume, high-availability
distributed systems Experienced in modern OO or
functional languages and cloud services Strong experience in RESTful
Microservices Strong API design, development, and
management Clear Communication, including the
ability to create functional charts Ability to multitask between several
different requirements and features concurrently Experience with cloud native
technology, CI/CD Experience with third-party libraries
and APIs Superior analytical skills with a good
problem-solving attitude. Ability to perform in a team
environment Additional Preferred
Qualifications Experience in JVM or .NET
environment Experience with functional
programming Experience with high-throughput
distributed systems Demonstrated understanding of SQL and
no-SQL datastores Strong Ops background maintaining
high-throughput, high-availability, customer-facing
systems The above information has been
designed to indicate the general nature and level of work performed
in the role.? It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job. The full
Job Description can be made available as part of the hiring
process. Benefits &
Perks:? Beyond competitive pay, you can receive
incentive awards for your performance. Other great perks include
401(k) match, stock purchase plan, paid maternity and parental
leave, PTO, multiple health plans, and much more.? About Global
Tech? Imagine working in an environment where
one line of code can make life easier for hundreds of millions of
people and put a smile on their face. That’s what we do at Walmart
Global Tech. We’re a team of 15,000+ software engineers, data
scientists and service professionals within Walmart, the world’s
largest retailer, delivering innovations that improve how our
customers shop and empower our 2.2 million associates. To others,
innovation looks like an app, service or some code,?but Walmart has
always been about people. People are why we innovate, and people
power our innovations.?Being human-led is our true
disruption.? ? We’re virtual? Working virtually this year has helped
us make quicker decisions, remove location barriers across our
global team, be more flexible in our personal lives and spend less
time commuting.? Today, we are reimagining the tech workplace of
the future by making a permanent transition to virtual work for
most of our team. Of course, being together in person is an
important part of our culture and shared success. We’ll collaborate
in person at a regular cadence and with
purpose.??? Equal Opportunity
Employer? Walmart, Inc. is an Equal Opportunity
Employer – By Choice. We believe we are best equipped to help our
associates, customers and the communities we serve live better when
we really know them. That means understanding, respecting and
valuing diversity- unique styles, experiences, identities, ideas
and opinions – while being inclusive of all
people.? Outlined
below are the required minimum qualifications for this position. If
none are listed, there are no minimum
qualifications. Outlined
below are the optional preferred qualifications for this position.
If none are listed, there are no preferred
qualifications.Position Summary...
What you'll
do...
identifying short- and long- term solutions and timeline; reviewing
and approving proposed solutions, implementing new architectural
patterns; and performing design and code reviews of
changes.
Minimum
Qualifications...
engineering or related field
Preferred
Qualifications...
Primary Location...
121 River St, Hoboken, NJ 07030-5989,
United States of America
Keywords: Walmart, White Plains , Principal Software Engineer - Chatbot, Other , White Plains, New York
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