Immediate Hire : Customer Service Representative

Company: Synergy Management
Location: White Plains
Posted on: January 15, 2021

Job Description:

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.Essential Duties and Responsibilities:* Supports programs that drive team performance toward departmental and organizational goals.* Assist customer service and sales team toward the achievement of operational goals.* Hires and provides training for new and/or less experienced customer service and sales staff.* Reviews and evaluates work to ensure quality and timeliness* Investigates and researches escalated customer service inquiries.* Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.Job Requirements:Qualifications:* Required: Associate's Degree* Preferred: Bachelors DegreeThis is an entry-level position that we will train into a management position if successful.SDL2017

Keywords: Synergy Management, White Plains , Immediate Hire : Customer Service Representative, Other , White Plains, New York