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Service Agreement Renewal Specialist

Company: Carl Zeiss Microscopy LLC
Location: White Plains
Posted on: November 15, 2020

Job Description:

SERVICE AGREEMENT RENEWAL SPECIALIST

WHITE PLAINS, NY

Step out of your comfort zone, excel and redefine the limits of what is possible. That s just what our employees are doing every single day in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

The Service Agreement Renewal Specialist is responsible for the retention of service contract customers and the administration of service related needs including, but not limited to, service agreement renewals. He /She must be extremely professional, ability to prioritize, and function at a high level in a fast paced/ high volume environment. This individual is proficient in both written and verbal communication, organization, and customer service. He /She must also collaborate well with colleagues in various departments including marketing, service, support, and sales groups.

WE ARE LOOKING FOR PEOPLE WHO ARE KEEN TO TRY SOMETHING NEW:

* Meet or exceed corporate goals for renewal rate on a monthly and yearly basis

* Contact customers who have an active service agreement to generate interest in contract renewal

* Generate Service Agreement renewal quotes for all instruments coming off contract and eligible for renewal

* Deliver, follow up on, and track status of quotes issued to customers who are up for contract renewal

* Accurately process purchase orders in a timely fashion for Service Agreements renewals after reviewing customer s terms and amendments against T&C s

* Review Time of Sale contracts for correctness and enter into CRM

* Perform credit and Re-bills of service agreements incorrectly processed

* Maintian accuracy of iBase by alerting Adminisition teams of errors and/or updates requiring action

* Develop and/or maintain renewal, KPI, as well as any other reports as requested

* Work collaboratively with Regional Service Manager Team to ensure renewal of key customer contracts

* Perform various other service related administration functions as requested

YOU ARE:

* Bachelor s Degree

* Prior administration or customer service experience. Preferably in a technical field

* Strong customer service and organization skills

* Experience with SAP is preferred

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

JOIN US TODAY. INSPIRE PEOPLE TOMORROW.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes..

ZEISS is an EEO/AA/M/F/Disabled/Veteran Employer

Keywords: Carl Zeiss Microscopy LLC, White Plains , Service Agreement Renewal Specialist, Other , White Plains, New York

Click here to apply!

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