Reporting to the CEO, and as a member of the Executive
Leadership Team, the COO provides leadership across all
support functions of the organization with an aim for workplace
excellence and outstanding level of integrity and compliance. The
COO will be responsible for ensuring that CHI’s infrastructure and
systems are sufficient to keep up with the organization’s
accelerating growth. This person will play a key role in day-to-day
leadership development, identifying opportunities and challenges,
and work across departments to design and implement highly
innovative and scalable solutions.
JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS
These duties are essential and specific to the successful
implementation of the position
Strategy, Vision and Leadership:
• Serve as the agency’s designated performance and compliance
officer. Provide staff with a
• In collaboration with the Executive Team, lead strategic
planning development activities.
• Ensure that CHI is adhering to the strategic plan, delivering
status reports to the CEO and Board of Directors.
• Maintain effective lines of communication among all staff,
keeping the CEO informed on all
• In partnership with the Chief Program Officer (CPO), identify
opportunities for CHI to integrate
cross program activities and functions. In addition, leverage
cross-program strengths to take
advantages of new opportunities and/or to address organizational
• Partner with the CEO to represent CHI with external
constituency groups, including
community, governmental, and private organizations.
• In an effort to mitigate risk and agency liabilities that
result in fiscal impact, collaborate with
the Chief Financial Officer (CFO) to proactively identify,
investigate, and remedy risk areas that
have negative fiscal implications.
Systems Development/ Management:
• Support the CEO in developing and monitoring organization-wide
• The COO will oversee the Operations Department. Identify,
develop and implement operational systems improvements that will
support highly efficient and effective performance as CHI continues
to grow in size and complexity.
• Demonstrate a deep commitment to innovation and a strong sense
of how to use technology,
data, and systems to improve services, reduce cost, and foster
data-informed decision making.
Performance Management & Talent Development:
• Establish Continuous Quality Improvement (CQI) processes and
data monitoring mechanisms
(e.g. dashboards, logic models, project plans, etc.) to aid the
CPO and departmental directors in
developing goals, assign accountability, set objectives,
establish priorities. Under the direction
of the COO, the Director of Compliance and Performance will
facilitate the coordination of
recurrent internal self-audits and corrective action plans.
• Facilitate monthly Performance Management Meeting with
leadership staff to discuss their
portfolio’s performance and their team’s progress on active
projects. The COO will be
instrumental in the CEO’s process of evaluating leadership
staffs’ performance, including
The successful candidate will have proven experience leading and
inspiring teams of diverse individuals and departments to meet
Qualifications include a minimum 5 years of senior leadership
Experience with organizational, strategy, and budget
development, with the capacity to allocate resources
Experience designing and directing complex work projects across
multiple business units.
Undergraduate Degree required; advanced degree with a focus in
business administration, public administration, or non-profit
administration strongly preferred.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
** Must be able to undergo an extensive background check as well
as drug screening**