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IT Help Desk

Company: The Judge Group, Inc.
Location: White Plains
Posted on: July 31, 2020

Job Description:

Location White Plains, NY Salary Competitive Description The Judge Group is currently seeking a IT Help Desk professional to provide support for computer hardware and software applications. This job will have the following responsibilities Support computer hardware and productivity software applications Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteousprofessional manner Access the Footprints ticketing system to create or resolve tickets Ability to RDP into a machine to fix an issue Preform password resets Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications Ability to resolve computer issues, laptop issues and printer problems Provide application support including but not limited to Windows 10 O365 MS Office (versions 2016) MS Outlook (versions 20132016) Active Directory Cisco Jabber Intune Qualifications Requirements Associate degree in Information Systems 4 year college degree is preferred Minimum 4 years of experience providing support to end users Experience providing remote phone support Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability work independently with minimal supervision General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Hands on experience supporting Microsoft technologies Contact amassadjudge.com mailtoamassadjudge.com?subjectIT20Help20Desk This job and many more are available through The Judge Group. Find us on the web at www.judge.com httpwww.judge.com

Keywords: The Judge Group, Inc., White Plains , IT Help Desk, Other , White Plains, New York

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