Desktop Support Specialist

Company: Top Prospect Group
Location: White Plains
Posted on: June 24, 2020

Job Description:

Top Prospect Group, Inc., is currently working directly with the hiring manager at a White Plains, NY based firm on a search for a Desktop Support Specialist to join their team on a 6 month + contract basis. -- Responsibilities: Configures, installs, and supports desktop and laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals. Provides enhanced desktop and user support service to VIP customers. Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals. Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required. Connects and configures IT devices to use computer networks. Diagnose hardware and software failures, communicates the remediation plans to users, and provide status updates. Provides software support for users, including basic to advanced software operations and assistance with general use of software, computers, and peripherals. Supports laptop and desktop maintenance, including inventory and software distribution. Support security maintenance, including anti-virus software updates and patch management. Provides virtual assistance sessions using privileged access management software. Develops end-user documentation and instructions. Contributes knowledge and updates to Desktop Support SOPs and Training materials as needed. Support disaster recovery and adapt to documented recovery situations. Ability to work well under pressure and to meet deadlines as needed. Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved. Tracks and updates the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints. Stays in regular communication throughout the day with other tiers of support and Management staff. Maintains a professional attitude and appearance while providing excellent customer service. Maintaining a good work ethic and assist other technicians when needed. Participates in issue troubleshooting with the objective of root cause identification. Must be able to obtain a Public Trust security clearance. Must have at two or more years of experience servicing customers in a Desktop Support

Keywords: Top Prospect Group, White Plains , Desktop Support Specialist, Other , White Plains, New York