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Helpdesk-Desktop Support

Company: Donnelly & Moore Corporation
Location: White Plains
Posted on: August 14, 2019

Job Description:

This is a HELPDESK SUPPORT role CompTIA A+ Preferred Credential This Helpdesk Hardware-Software Technician role will assist the Helpdesk Support team. Candidate will be tasked to support Helpdesk, tickets and incidents for hardwaresoftware technology and issues and headquarters' fleet of 750-1000 Desktop PCs , laptops, and printer equipment. Some common user requests are imaging, breakfix, and resetting passwords. Previous experience with Helpdesk Ticketing Management tool a Plus! PROJECT OVERVIEW This role will support the desktop support team. Candidate will be tasked to support hardwaresoftware technology and issues and headquarters' fleet of 750 Desktop PCs and printer equipment. FUNCTIONS AND RESPONSIBILITIES The candidate should have in-depth knowledge in the following areas (capabilities will include but are not limited to) Windows 7Windows 8.1Windows 10 MS Office - 2013, 2016 MS Outlook 2010, 2013, 2016, O365 NIC, CD-RW, Video Cards, Etc. SupportInstallTrouble shoot the following but not limited to Operating Systems MS Office Products Exchange Anti-Virus Must be familiar with installing the following PCsDesktop Replacements Monitors Hard Drives Memory Scanners Support DesktopPrinter Replacement Life Cycle Program Periodically Support Other IT Groups within the Organization Asset ManagementDisposal of Equipment SKILLS Minimum 4 years prior demonstrated experience Must be able to work independently with minimal supervision Getting the Job Done Collaboration Decision making Communication Planning 4 Team Work EDUCATION AND CERTIFICATIONS Associate Degree in Information Systems 4 year college degree is preferred. WORK SCHEDULE Monday through Friday. 8-hour day consisting of 7.5-hour paid workday plus a required 0.5-hour unpaid lunch. Paid for time worked only there are no paid holidays, vacation or sick days. Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the Main Lobby turnstiles for all daily entrances and exits. Contingent Worker must follow site-specific security protocol.

Keywords: Donnelly & Moore Corporation, White Plains , Helpdesk-Desktop Support, IT / Software / Systems , White Plains, New York

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