Desktop Support Technician
Company: Infosys
Location: Purchase
Posted on: October 30, 2025
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Job Description:
Job Description We are growing our US team by the hundreds this
year. It’s a very exciting time to join our team because we not
only invest in your technology training upon onboarding, we make a
commitment to continue our investment in your learning throughout
your career at Infosys. We offer mentorship programs, continuing
education courses with our digital classroom partners and we build
our leaders on the inside with our Leadership Institute program. As
a Senior Tech Desktop Support Associate, you will provide
specialized support to consulting and technical teams by
contributing to various stages of the software development life
cycle. You will assist the team and other Tech Support Associates
by providing production and maintenance support, conducting
root-cause analysis of issues, ensuring high quality and on-time
customer service. You will play a critical role by contributing to
the knowledge management process while interfacing with internal
teams and driving higher efficiency. Job description: • Hardware
Inventory Management ensuring stock levels are constantly
monitored. • Hardware request and receipt through our internal
ordering system. • Actively monitoring the ticket queue and
managing requests through to completion. • Housekeeping on IT
rooms. • Supporting events like annual Power down – post desk
checkouts (PC/monitors/Mouse Keyboard/desk phone/headset/webcam). •
Supports hardware decommissioning events. • Supports Business moves
/ changes – ensure involvement in early stages of planning. •
Managing escalations through to conclusion. • Manage client
expectations. • Setup and installation of Temporary training rooms
/ Office wide events - Expo's. • Comms room patching. • Supports
work from home hardware requests. • Ensure that policies and
guidelines relating to overtime and expenses are adhered to. All
local guidelines for cost control are adhered to. • Manage own
workload to ensure that assigned activities are completed within
targets defined within SLA’s/OLA’s. • Demonstrate high levels of
customer care behaviors at all times and adopt an approach that
shows consistent commitment to providing a customer focused quality
service. • Work across lines of service to ensure a coordinated
approach to providing support for the customer. • Actively
participate in a program of Continuous Service Improvement taking
ownership of actions that deliver results. • Perform basic
troubleshooting, system upgrades and replacements for employees. •
Deploy equipment for new hires and refreshes and collect equipment
from offboarded employees. • Evaluate user requests and
requirements and recommend effective technological solutions. •
Install, configure, and troubleshoot hardware, including desktops,
laptops, and peripherals. • Will be required to work outside
business hours and participate in additional weekend work. •
Image/re-image computers, configure IP phones and mobile phones.
Pay = $19.23 EEO/About Us : About Us Infosys is a global leader in
next-generation digital services and consulting. We enable clients
in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and
workings of global enterprises, we expertly steer our clients
through their digital journey. We do it by enabling the enterprise
with an AI-powered core that helps prioritize the execution of
change. We also empower the business with agile digital at scale to
deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement
through building and transferring digital skills, expertise, and
ideas from our innovation ecosystem. Infosys provides equal
employment opportunities to applicants and employees without regard
to race; color; sex; gender identity; sexual orientation; religious
practices and observances; national origin; pregnancy, childbirth,
or related medical conditions; status as a protected veteran or
spouse/family member of a protected veteran; or disability.
Keywords: Infosys, White Plains , Desktop Support Technician, IT / Software / Systems , Purchase, New York
