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Field Service Coordinator

Company: 1199SEIU Family of Funds
Location: White Plains
Posted on: November 12, 2021

Job Description:


  • Supervise staff that reports to the immediate office and other field offices as assigned
  • Maintain HIPAA compliance while communicating with 1199SEIU members and advocates in person, via telephone or written correspondence regarding benefit eligibility, claim submissions and Pension inquires
  • Resolve member and retiree inquiries regarding their Benefits and Pension by contacting internal departments and external agencies
  • Provide assistance with medical and pension benefits, Medical and Part B claims and retiree programs
  • Provide benefit eligibility requirements for Pension and Retiree Health Benefits to prospective pensioners and beneficiaries
  • Research and establish eligibility for members and the reinstatement of terminated coverage
  • Update Member and/or Retiree demographic information (i.e. address, telephone number and email) as needed
  • Generate pension verification letters at member's request and request duplicate 1099-R Tax Forms as needed
  • Mail requested Pension and Retiree Health information such as applications, direct deposit forms, Preferred Drug Lists, Medical & Part B Claim forms, Enrollment Change forms, explanation of benefits, directories, etc.
  • Coordinate activities of the satellite office; ensure that the location opens and closes on time
  • Provide coverage and support to other field locations as required
  • Prepare daily work to be delivered to the main office by courier
  • Prepare detailed weekly, monthly and annual reports utilizing Excel
  • Attend monthly managerial meetings
  • Maintain excellent working relationship with Site intake staff, Union Representatives, Organizers, Delegates and Outreach Delegates
  • Perform additional duties and projects as assigned by managementQualifications
    • Bachelor's degree or equivalent years of work experience required
    • Minimum two (2) years high volume customer service experience in a call center environment; or two (2) years health claims processing experience; or two (2) years conducting pension calculations required
    • Knowledge of Pension and Retiree Health Benefits provided by the Funds preferred (National Benefit Fund, Greater NY and Home Care, Hospital League, 144 Hospital Pension, etc.)
    • Knowledge of web-based applications, health claims systems, and call tracking systems with good navigation skills (Vitech and QNXT)
    • Excellent customer service skills required; able to maintain pleasant and helpful demeanor ensuring professional service is provided; Bi-Lingual or multilingual preferred
    • Superb communication skills both verbal and written; able to communicate in a clear and concise manner and initiate own correspondence
    • Able to work well under pressure, multi-task, establish priorities, meet deadlines, provide site coverage and follow through on assignments required
    • Must be able to travel frequent to other offices

Keywords: 1199SEIU Family of Funds, White Plains , Field Service Coordinator, IT / Software / Systems , White Plains, New York

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