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Aviation - Field Technical Representative

Company: Dassault Falcon Jet
Location: White Plains
Posted on: February 12, 2020

Job Description:

Dassault Falcon Jet, one of the most sought after brands in business aviation is seeking a Field Technical Representative in our White Plains, NY location. About the Job Provide immediate technical assistance (on site/phone/fax,email), perform routine visits/phone contact to ensure customer satisfaction. Detailed involvement with in-country operators is essential. This will involve traveling to the customer or Authorized Service Center. Responsibilities --- Maintain liaison with customers within assigned geographical territory --- Assist the customer to troubleshoot, analyze and recommend corrective action for aircraft discrepancies, when requested by the operator --- Provide informal on-the-job training to the customers and Authorized Service Centers (ASC) --- Visit and phone all customers within assigned geographical territory --- Be familiar with and utilize the Front Line Empowerment Policy (FEP) --- Suggest product/process improvements that will enhance aircraft operation --- Complete Customer Contact Reports (CCR) to document/report malfunctions, maintenance difficulties, corrective actions, etc. --- Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety --- Encourage the customer and Authorized Service Centers to complete warranty/service reports --- Complete CCR's, market/technical surveys, expense reports and incident reports in a timely manner --- Adhere to the "No Pass On" Policy of Technical Support --- Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved --- Be familiar with the "Welcome to the Family" presentation --- Be available to provide technical assistance after hours and on weekends Required Qualifications --- Minimum of 5 years of business jet maintenance experience (preferably on Falcon aircraft) --- Valid FAA Airframe and Powerplant Certificates --- Good communication skills (verbal and written) --- Proficiency with MS Office Suite (Word, Excel, Outlook, databases) --- Two (2) years of college education (or equivalent) --- Flexibility of personal schedules --- Demonstrated strong customer service orientation --- Automobile driver's license --- Ability to operate independently and as part of a team from remote locations --- Ability to travel domestically and internationally, if necessary --- Pilots license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience and a current passport are all desired qualifications

Keywords: Dassault Falcon Jet, White Plains , Aviation - Field Technical Representative, IT / Software / Systems , White Plains, New York

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