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Customer Service Specialist

Company: Advantage Solutions
Location: White Plains
Posted on: December 1, 2019

Job Description:

Full Time Customer Care Specialist We are hiring a Full Time Customer Care Specialist to deliver world class white glove service to every customer. The Customer Care Specialist will provide the highest level of customer service by assessing, executing and managing a course of action to completely solve the customer's needs. To be successful in this role, you will be expected to interact with customers via verbal and written communications, providing the highest level of professional service. There has never been a more exciting time to join our team, APPLY TODAY! Requirements:

  • Excellent written and verbal communications skills
  • Exceptional problem-solving skills with the ability to multi-task
  • Excellent working with others, team player
  • High degree of confidence
  • Detail-oriented with a high level of personal accountability
  • Strong organizational and time management skills combined with strategic, "on-your-feet" thinkingWhat We Offer:
    • Competitive compensation
    • Comprehensive benefits (Including Medical, Disability, Life Insurance)
    • 401(k) with company match
    • Generous paid time offWhat You'll Do:
      • Review each inquiry to assess proper course of action
      • Manage each inquiry to full resolution; surpassing the expectation of all customers
      • Demonstrate a commitment to quality customer service and high level of closed-loop resolution
      • Communicate final resolution back to customer via e-mail and/or phone
      • Provide a comprehensive overview of each interaction in our internal system
      • Define and implement best approaches and practices for customer support
      • Take steps to prevent recurrence of same-service issueQualifications:
        • High School Diploma or GED required, College degree preferred
        • 2-4 years' experience in a customer service, sales environment or related field
        • Comfort and ability to use Microsoft products (training provided)
        • Demonstrated customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects The Company prides itself on delivering a world class customer experience and product. We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. The Company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.PandoLogic. Keywords: Customer Service Representative, Location: White Plains, NY - 10601

Keywords: Advantage Solutions, White Plains , Customer Service Specialist, Hospitality & Tourism , White Plains, New York

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