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Customer Service Team Member

Company: WHOLE FOODS MARKET - NORTHEAST REGION
Location: White Plains
Posted on: December 3, 2018

Job Description:

Job DescriptionWhole Foods Market Team Members perform all functions related to answering customers' questions, assisting customers in finding products, and providing excellent customer service.We have positions available in the following departments:

  • Bakery: production (bread mixers, pastry production, cake decorators) and counter
  • Customer Service: cash registers, customer/cashier assistants (carts, bag groceries, general help) and customer service booth; facility/store maintenance and janitorial staff
  • Grocery: grocery, frozen foods, dry goods, dairy and bulk foods, may include housewares
  • Meat: fresh, frozen and smoked natural meats and poultry; butchers, wrappers and counter help
  • Prepared Foods: production, counter and runners (pizza, charcuterie, hot food, salad bar, sandwiches), utility workers/dishwashers
  • Produce/Floral: production (cut fruit) and retail - fresh and packaged produce items; may include cut fruit and vegetables, fresh juices, juice, bouquets and plants; may include gardening supplies, gift baskets
  • Seafood: fresh, frozen and smoked seafood
  • Specialty: cheese, beer; coffee bar, chocolate and housewaresRESPONSIBILITIES:
    • Meet and greet customers with a smile; respond to customer needs and concerns
    • Provide exceptional, personalized service
    • Treat customers and fellow Team Members with courtesy and respect
    • Educate customers about the products and gain a good knowledge of products
    • Be a great listener and have patience
    • Act dependably, be responsible, and communicate well
    • Work a flexible schedule, including holidays and weekends
    • Be organized and highly motivated
    • Continually preform cleaning duties to insure cleanliness of store
    • Complete all opening, mid and closing checklists
    • Act and think safely in all areas of the store and your performance
    • Must follow and adhere to all polices listed in store policy packet including dress code and attending store meetingsQUALIFICATIONS:
      • Must be 18 years of age or older
      • Ability to work rotating shifts Monday through Sunday including nights, weekends, and holidays. There are no set schedules or guarantees of schedules
      • Be able to work/be placed in surrounding stores
      • Stand and walk for extended periods of time (8 hour shifts)
      • Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat
      • Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds
      • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
      • Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
      • Able to respond to all customer needs and communicate in a friendly way
      • Very energetic and a positive attitude; accessible and approachable
      • A desire to satisfy customers' needs
      • A passion for people, food, and the business
      • Desire to learn and teach and gain good product knowledge
      • Passionate about Whole Foods Market core values
      • Able to perform physical requirements of job as outlined in working conditions
      • Ability to work box bailer or other heavy machinery
      • Works well with other and participates as part of a teamAt Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled. Company DescriptionOur purpose is to nourish people and the planet. We’re a purpose-driven company that aims to set the standards of excellence for food retailers. Quality is a state of mind at Whole Foods Market.We believe that every team member is a leader who is ultimately responsible for customer happiness. We use our leadership principles every day, whether we’re discussing ideas for new projects or deciding on the best approach to solving a problem.

        Keywords: WHOLE FOODS MARKET - NORTHEAST REGION, White Plains , Customer Service Team Member, Hospitality & Tourism , White Plains, New York

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