SHIFT SUPERVISOR

Company: KFC
Location: Elmsford
Posted on: September 26, 2024

Job Description:

We are looking for Shift Manager candidates to join our KFC team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.

Competencies

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process Passion for:
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals Problem Solving and Decision Making:
    • Identifies and resolves issues and problems
    • Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence:
      • Develops and maintains relationships with team members
      • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills and Qualifications:
        • Restaurant, retail, or supervisory experience
        • Ability to work up to 35 hours Responsibilities
          
          Team Environment:
          • Support a respectful team environment
          • Communicate shift priorities, goals and results with team members
          • Support the training of crew members as requested
          • Provide coaching and feedback to crew members Operational Excellence:
            • Create and maintain a guest first culture in the restaurant
            • Operate with Sense of Urgency to deliver speed targets
            • Ensure Brand standards, recipes, and systems are executed
            • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines
            • Manage proper team deployment to deliver team service Profitability:
              • Drive sales goals and results
              • Execute restaurant standards and marketing initiatives
              • Manage cash over/short during shift
              • Ensure all products are prepared according to Brand standards
              • Minimize waste

Keywords: KFC, White Plains , SHIFT SUPERVISOR, Hospitality & Tourism , Elmsford, New York