Guest Service Agent

Company: Hyatt House White Plains
Location: White Plains
Posted on: May 27, 2023

Job Description:

Overview
Opportunity: - Guest Service Agent

Compensation: $17 / hr

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. -
Potential Career Path - - -
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Position Requirements

• 
  
• Immediately greet guest and offer to assist with their needs.
  
• Register and assign guests to hotel rooms.
  
• Establish method of payment and verify credit.
  
• Make and confirm reservations.
  
• Compute bills, collect payments, and make change for guests.
  
• Transmit and receive messages, using telephones or PMS system.
  
• Respond to guest requests in a timely manner.
  
• Receive and resolve guest complaints, elevating to supervisor if necessary. -
  
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
  
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. -
  
• Follow sustainability guidelines and practices related to HHM's EarthView program.
  
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  
• Ensure overall guest satisfaction.
  
• Perform other duties as requested by management.
  
  Experience
  
  • 
    
  • High School diploma or equivalent preferred.
    
  • Previous customer service experience or equivalent training required.
    
  • Knowledge of PMS systems preferred.
    
    HHM Benefits and Perks
    
    
    • 
      
    • Competitive wages for full time and part time opportunities
      
    • Medical, Dental and Vision Health Insurance
      
    • Paid Time Off
      
    • 401k Company Match
      
    • Free Basic Life Insurance
      
    • Travel Discounts
      
    • Commuter Transit and Commuter Parking Benefits
      
    • Employee Assistance and Wellness Program
      
    • Educational/Professional Development
      
    • Referral Bonus Program
      
      
      Work Environment and Context
      
      • 
        
      • Work schedule varies and may include working on holidays, weekends and alternate shifts.
        
      • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
        
        What We Believe
        
        People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
        About Us
        Located in the Westchester Corporate Park and situated right off Interstate-287, the HYATT house White Plains hotel offers travelers access to popular local destinations that include Westchester Mall, Rye Playland and is only mere minutes from New York City.
        
        
        HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Hyatt House White Plains, White Plains , Guest Service Agent, Hospitality & Tourism , White Plains, New York