Customer Service Operations Associate

Company: Wolters Kluwer N.V.
Location: White Plains
Posted on: March 18, 2023

Job Description:

Customer Service Operations Associate page is loaded Customer Service Operations Associate Apply locations USA - White Plains, NY time type Full time posted on Posted Yesterday job requisition id R0034120 The Customer Service Operations Associate ("CSOA"), a role within the Onboarding Department, is responsible for expanding the library of application questions in our proprietary system. These are intended to streamline the process for submitting licensing applications to various licensing agencies. The CSOA is responsible to summarize the questions on the application form needed to file/renew a particular license, and upload that information into our internal database. CSOAs work closely with the team's Project Managers to navigate through any issues that may arise during these processes.Essential Roles and Responsibilities

• Read and review questions on applications for license filings with jurisdictions and create succinct summary-style questions that capture the relevant need
• Ability to work with various internal documents to ensure details are correct without becoming confused or overwhelmed
• Work with Project Managers and Research Analysts to resolve any issues preventing MFRs to be completed
• Update internal database with summarized questions and response options
• Demonstrate diligence with respect to follow ups to complete all tasks assignedJob QualificationsEducation: Minimum Bachelor's degree, or equivalentOther Knowledge, Skills, Abilities or Certifications:
  • Excellent grammar with English language
  • Critical Analysis Skills to be able to quickly read and understand what you are reading, and then cohesively summarize that content
  • Strong interpersonal skills to communicate clearly with colleagues and clients
  • Ability to work independently, handle pressure, multi-task and prioritize work at all times
  • Excellent organizational and communication (both verbal and written) skills
  • Ability and desire to work in a fast-paced environment
  • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
  • Excellent attention to detail and high degree of accuracy and consistency
  • Top of the line organization skills in all facets of project workflow
  • Collaborative, problem-solving approach to improve department performance and address challenges
  • Ability to maintain a customer centric focus and work ethic at all times
  • High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrentThe above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.Compensation:Target salary range CA, CT, CO, NY, WA:: $42,750-$58,500 About Us Wolters Kluwer (AEX: WKL) is a leading global provider of information, software, and services for professionals. We serve customers in more than 180 countries, operating through four divisions: Health; Tax & Accounting; Governance, Risk & Compliance; and Legal & Regulatory. The Company is committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world. The Power of Purpose 0:00 -/ - 1:32 Wolters Kluwer reported 2021 annual revenues of ---4.8 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. - For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter , Facebook , and LinkedIn . Equal Opportunity Employer Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.GDPR Careers Privacy & Cookies Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page.

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