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Part Time-Customer Service Telephone Operator

Company: Amalgamated Life Insurance
Location: White Plains
Posted on: September 18, 2022

Job Description:

Answer and direct incoming Company main number calls and transfers callers in a prompt and professional manner.+ Answer and direct incoming calls as a firs point of contact for the Company+ Ability to handle multiple calls simultaneously+ Multi-tasking and clerical support as assigned by department.+ Call Center traffic reallocation function: Analyzes call center volume, productivity, and patterns to assist the management team to allocate and optimize intra-day staffing levels to ensure quicker call response time.+ Retirement call center calls: Assist in 1st level calls from retirees and active participants of pension plans. Handles requests for direct deposit of pension checks and completes written pension verification requests. Also provides check status to retirees during call peak periods. + Report directories inaccuracies to Helpdesk+ Work closely with Customer Service team to meet and exceed goals+ Flexible in schedule+ High School diploma or equivalent.+ Minimum of 1-2 years experience with heavy phone call volume, switchboard experience a plus.+ Excellent phone skills.+ Excellent oral and written communication skills.+ Professional demeanor. good hearing and a clear telephone voice.+ A confident and polite telephone manner.+ The ability to work quickly and accurately under pressure.+ A good standard of spoken English and Spanish.+ Basic computer and keyboard skills.+ Excellent customer care skills.+ The ability to deal with difficult calls in a calm and professional manner+ An awareness of confidentiality issues+ Good time-keeping and reliability.+ Experience in MS Outlook and MS Office suite of applications.+ Detail-oriented and well organized.+ Ability to interact with all levels of the organization, form administrative to senior executive staff.+ Ability to multi-task.ID: 2021-2642 External Company Name: Amalgamated Life External Company URL: http://www.amalgamatedlife.com Street: 333 Westchester Avenue

Keywords: Amalgamated Life Insurance, White Plains , Part Time-Customer Service Telephone Operator, Hospitality & Tourism , White Plains, New York

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