Customer Service Associate- White Plains, Franchise Location
Company: Drybar Holdings LLC
Location: White Plains
Posted on: April 8, 2021
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Job Description:
OverviewDrybar is a blowdry-only bar and our philosophy is
simple. Focus on one thing and be the best at it. For us thats
blowouts. In fact, our tagline says it all: No cuts. No color. Just
blowouts.We are growing faster than ever and fiercely recruiting
amazing receptionists. At Drybar, our receptionists are called
Bartenders because thats what they do they tend to the social
experience of our bar atmosphere.So heres our question for you. Do
you hold the power tomake anyone smile?befriend strangers?turn
around a customer experience?remember names and faces?do five
things at one time?Then we wanna meet you!Before you introduce
yourself, check out what we're all about here:Responsibilities
Greet clients with a warm and friendly welcome Check clients in and
out through Booker Maintain highest degree of ethics when handling
client payments and stylist tips/commissions Troubleshoot any
Booker issues and make changes to Client Profiles when needed
Manage Skype communication with Customer Service team and ensure
all Skype messages are answered in a timely fashion Elevate
scheduling concerns to Customer Service team when necessary Check
notes section of Booker for any special client requests Manage shop
flow including pairing clients with stylists and managing break
schedule for stylists in the absence of or by request of the Shop
Manager Serve complimentary beverages to our guests Maintain shop
cleanliness Restock retail displays and maintain display
cleanliness Merchandising and inventory projects as assigned
Provide exceptional service Tend to the social experience of our
bar like atmosphere Maintain clear communication with Shop
Management about overall shop operations Sell products, tools, and
memberships Other duties and projects as assignedQualifications 1+
years experience in a fast paced, customer centric environment
Previous salon/spa experience preferred but not required Strong
communication skills Team work oriented mindset with a can do
attitude Ability to work at a sustained, fast pace Excellent
problem solving and trouble shooting skills Track record in
providing over-the-top, amazing customer service! Ability to
multitask with ease Frequently required to stand and/or walk for
duration of 6-8 hour long shifts
Keywords: Drybar Holdings LLC, White Plains , Customer Service Associate- White Plains, Franchise Location, Hospitality & Tourism , White Plains, New York
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