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Customer Service Specialist, Medical Underwriting

Company: New York Life
Location: White Plains
Posted on: December 4, 2019

Job Description:

Customer Service Specialist, Medical Underwriting Apply Now Start apply with LinkedIn Start Please wait... Date: Nov 25, 2019 Location: White Plains, NY, US Company: New York Life Insurance Co A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit LinkedIn, our Newsroom and the Careers page of *******************. Position Summary The Customer Service Specialist must work to achieve the goals of the Medical Underwriting department by working both independently and with other members of the team to provide thorough, efficient and accurate customer service to our Applicants, Third Party Administrators and Underwriters. The Service Specialist will be trained to have a solid understanding of products and systems that support them and should be able to complete a variety of administrative functions within the team with limited assistance. Responsibilities Execute and process routine and complex administrative functions, which involve data entry, checking numerous items for completeness and accuracy, and following up by telephone and email for missing information. The function requires exercising individual judgment based on knowledge of related procedures. Provide service to Administrators, Applicants and Underwriting team members by responding to inquiries and proactively following up on outstanding requirements to minimize application processing time. Establish high quality customer relationships using informational resources and technical knowledge to respond to external and internal inquiries. Proven customer service skills - ability to assess customer needs and fulfill in a timely manner. Excellent oral and written communication skills (telephone, email, letter writing) enabling employee to relay information to internal and external customers accurately and with confidence. Prepares routine reports for various Administrators utilizing Business Object Reporting System. Qualifications Associates required; Bachelor's Degree and/or 2 years business experience preferred. Experienced in successfully handling multiple tasks and high volumes of work under strict time deadlines and pressure. Ability to work in a paperless workflow environment. Attention to detail and strong organizational skills. Ability to prioritize and multi-task. Flexibility to assist with Data entry, indexing and other team needs in addition to workload, as needed. Strong computer skills and computer usage knowledge; particularly Excel. Associate, Customer Service designation is preferred, and all team members required to pursue this designation. EOE M/F/D/V If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: **************. Nearest Major Market: White Plains Nearest Secondary Market: New York City Job Segment: Underwriter, Social Media, Data Entry, Customer Service, Insurance, Marketing, Administrative Apply Now Start apply with LinkedIn Start Please wait...

Keywords: New York Life, White Plains , Customer Service Specialist, Medical Underwriting, Healthcare , White Plains, New York

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