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Analyst, Project Management Office

Company: Mayor's Office of Contract Services
Location: New York
Posted on: June 27, 2019

Job Description:

The Mayor s Office of Contract Services (MOCS) oversees and supports the procurement activities of City agencies, with a goal to ensure fairness, transparency, efficiency and cost effectiveness. The Director is the City Chief Procurement Officer. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS partners with industry groups to implement policies and tools that streamline and modernize procurement, resulting in the delivery of quality services to New Yorkers. Team members operate in a fast-paced, collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. MOCS has an opportunity for an experienced, customer-oriented Tech Strategy Analyst to assist in overseeing the program implementation of the City of New York s Procurement and Sourcing Solutions Portal (PASSPort), a comprehensive web-based strategic e-sourcing and e-procurement system, that will be hosted in a cloud-based, software as a service ( SaaS ) environment. The goals of PASSPort are to Increase efficiency and reduce cycle times and transaction costs by streamlining, automating and standardizing procurement processes Improve the quality and availability of relevant information to support procurement planning and decision making. Improve flexibility for the City to quickly add or modify workflows, business rules, user permissions, etc. to adapt to frequent changes in laws, policies and stakeholders. Expand and modernize the tools and resources available to incorporate best practices within the City s procurement environment, including but not limited to contract administration, collaborative purchasing, and strategic sourcing. The Tech Strategy Analyst will report to the Associate Director, Project Management Office, in the Technology Strategy division, Office of the CTO. The ideal candidate will exercise independent judgment, problem solving, and analytical skills with an eye for continuous improvement. Responsibilities will include Assist the Project Management Office with daily operations including Software release and defect management Cross-team coordination Project documentation Project tracking and reporting Provide project management support and assist the Tech Strategy leads to ensure that tasks are completed on-time and meet or exceed expectations. Work independently to solve problems that impact project delivery or PASSPort production support while maintaining high service and support levels to key stakeholders. Help establish and report on key metrics for success and monitor progress toward, and attainment of, assigned goals and activities. Leverage best practices to assist in determining areas where efficiencies can be gained or processes can be improved, especially through technology. Serve as Tier 2 Level 2 point-of-contact (via telephone and email) for support issues Create, update, and close requests, incidents and change requests in the team's tracking system. Document, identify, research and resolve application, technical. and infrastructure problems. Create and manage escalation procedures and ensure service levels are maintained. Maintain effective communication with the appropriate teams during unplanned system outage situations. Coordinate the scheduling of planned maintenance activities. Communicate the impact of planned maintenance activities to the appropriate stakeholders. Minimum Qualification Requirements Graduation from an accredited college with a baccalaureate degree or Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities or A four-year high school diploma or its educational equivalent plus four years of experience as described in 2 above or A satisfactory equivalent combination of education and experience. Preferred Skills We are looking for candidates who not only have the required experience and skills, but can demonstrate a high level of professionalism and customer service and If you are a self-starter and problem solver with a keen eye for detail, combine high business acumen, with technical expertise and team collaboration, you are strongly encouraged to apply. Our ideal candidate possesses the following experience and skills Positive attitude with excellent interpersonal skills. Excellent organization and communication skills. Must be able to multi-task with strict attention to detail. Ability to critically think to solve problems Ability to work independently and in collaboration with other units and team members. Strong PC skills, including Microsoft Office Suite Outlook, PowerPoint, Word and Excel. College degree or equivalent experience in computer science, IT project management, computer systems engineering, information systems, economics, or related field. ITIL Foundation Certified Project Management Professional (PMP) certification IT project management experience and exposure Helpdeskservice desk experience and exposure Knowledge of Remedy or similar tools preferred Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information Mayor s Office of Contract Services is an equal opportunity employer. Special accommodations provided for applicants with disabilities. Mayor s Office of Contract Services recognizes the unique skills and strengths gained through military service. Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply. STUDENT LOAN FORGIVENESS PROGRAM The U.S. Department of Education provides student loan forgiveness through the Public Service Loan Forgiveness Program (PSLFP) to qualifying public service employees. As an employee of the City of New York, you may be eligible for loan forgiveness should you meet the program s eligibility requirements. For additional information on the PSLFP, please visit . To Apply External Applicants, please go to and search for Job ID 398342. Current City Employees, please go to and search for Job ID 395972. Applicants may apply for jobs via NYCAPS with Apple products if they use the appropriate browser, such as Firefox, Chrome andor Safari. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

Keywords: Mayor's Office of Contract Services, White Plains , Analyst, Project Management Office, Executive , New York, New York

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