Registered Manager Local Specialty
Company: Disability Solutions
Location: Valhalla
Posted on: February 2, 2025
Job Description:
Responsible for directing the operation of a Walgreens Local
Specialty Pharmacy, and accountable for improving unit sales,
profits, and image through the overall development and protection
of store assets, the selection, training, and development of
personnel, and proper service to patients. Responsible for building
relationships, overseeing the clinical management of patients, and
growing the business at the site. Performs all duties of the
Pharmacy Manager in their absence.
- Models and shares customer service best practices with all team
members to deliver a distinctive and joyful patient experience,
including interpersonal habits that show care (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
demonstrating curiosity to identify needs and proactively helping,
servicing until satisfied, championing empathy and inclusivity,
etc.).
- Responds to patient inquiries and complaints in a timely manner
and answers questions to ensure a positive patient experience.
- Connect with patients by responding to special needs and
proactively offering services.
- Patient/Clinical Management
- Collaborates with providers to determine appropriateness of
therapy. Educates patients with empathy on effective medication
administration and expectations, side effect mitigation, and the
importance of adherence. Regularly follows up with patients during
the time of refills.
- Enrolls and follows patients through clinical management
programs.
- Oversees the enrollment of patients with assistance programs,
such as Chronic Disease Fund, confirming patient eligibility and
all required reporting and documentation.
- Responsible for ensuring compliance of team members regarding
the documentation of patient management in the appropriate
systems.
- Fully abides to all compliance policies inclusive of
participating in the billing and submission of claims to
government- sponsored health care programs, including Medicare,
Medicaid, and all other third-party payers, as well as the
facilitating of prior authorizations on behalf of prescribers.
- Works with the Pharmacy Manager toward the success of the
pharmacy operation (scheduling, customer service, and in stock) and
maintains a working knowledge of the pharmacy function.
- Directs the operation of the store (front-end and pharmacy
departments).
- Improves prescription numbers, pharmacy sales, profit, and
image through the accurate filling of prescriptions, and by
providing courteous and efficient service to patients, prescribers,
pharmaceutical manufacturers, payers, and health systems.
- Provide direction to ensure pharmacy department procedures and
practices comply with federal and state regulations and guidelines.
Also ensures compliance with internal regulatory bodies and
contracts with payers and pharmaceutical manufacturers (BOP, DEA,
Medicare, accreditation bodies, compounding, FDA, etc.).
- Complies with all federal and state laws and regulations and
Company policies governing all drugs and products; maintains
required records, documentation, and reports. Ensures completion of
all required reporting.
- Assures accurate and timely reporting of inventory for limited
distribution drugs (LDD) when required (daily, weekly, and
monthly).
- Recommends and implements asset protection controls and
procedures to identify and minimize profit loss.
- Improves and maintains store condition, maintenance, and
appearance for the safety, health, and well-being of patients and
team members, and ensures adherence to applicable government
regulations and laws.
- Controls the store's safe and "bank," including electronic
register readings, cash withdrawals, cash accounts, daily cash
reports, cash over and short records, and other reports related to
cash management.
- Assures proper operation and maintenance of pharmacy department
systems and equipment.
- Maintains awareness of third-party pharmacy business
opportunities and assures proper administration and implementation
of third-party pharmacy systems and procedures to lessen payment
rejections. Resolves third-party rejection problems promptly and
resubmits rejected claims for payment promptly.
- Manages and attains inventory budgets to include selecting and
ordering new, promotional, and permanent merchandise; keeping
stores in stock, and liquidating overstocked, slow-moving, and/or
old store merchandise.
- Daily Planning and Execution
- Schedules employees so that there is adequate coverage for all
areas.
- Implements store organization through proper hiring and
placement, scheduling of work, assignment of responsibility, and
delegation of authority.
- Coordinates and organizes pharmacy department daily schedule of
activities.
- Prepares, submits, and files various reports and records
required by the Company and various government agencies.
- Business Planning
- Responsible for developing the business plan to grow the
business at the site and within Walgreens working with the
District/Region leadership. Pursues opportunities to grow Walgreens
market share at the site and within Walgreens Enterprise via other
business opportunities.
- Specific to Health System Pharmacy locations: Responsible for
collaborating with internal strategic account management to deepen
the relationship with the health system for overall growth of
business at the site and within Walgreens.
- Maintains and improves performance of department through the
building of employee morale and motivation, rewards employees, and
addresses employee complaints where appropriate, and uses
Constructive Discipline policies of Company to discipline, suspend,
terminate, or effectively recommend the same. Utilizes Constructive
Discipline policy to ensure compliance with state and federal laws
by pharmacy department personnel.
- Assures EEO compliance through equity, consistency, and
fairness; prevents workplace harassment; upholds the Open-Door
policy assuring no retaliation; communicates openly and honestly to
employees.
- Manages staffing by planning for and scheduling appropriate
hours in adherence with budgeting guidelines. Directs and attains
payroll budget and controls use of overtime.
- In the absence of, or alongside the RXMO, supervises pharmacy
department team members to assure performance of required functions
and adherence to Company policies and procedures. Ensures proper
licensure of all pharmacy department personnel. Confirms pharmacy
department employees are trained in all required functions
regarding payer and pharmaceutical contractual requirements
(adverse event reporting, data and inventory reporting, clinical
management). Reaffirms with all pharmacy department personnel,
regularly, their obligations regarding prescription dispensing only
in good faith.
- Ensures proper licensure of all pharmacy department personnel.
Confirms pharmacy department employees are trained on all required
functions regarding payer and pharmaceutical contractual
requirements (Adverse event reporting, data and inventory
reporting, clinical management).
- Enforces all Company policies and procedures. Upholds federal,
state, and local labor and employment laws.
- Develops team members through orientation, training,
establishment of objectives, communication of rules, and
constructive discipline, while building employee morale,
motivation, and loyalty.
- Identifies and develops team member's abilities in preparation
for promotional opportunities and to meet the changing needs of the
Company.Basic Qualifications
- BS in Pharmacy or PharmD Degree from an accredited educational
institution.
- Current pharmacist license in the state where the site is
located or willing to obtain by position start date. Must maintain
active license.
- At least 1 year pharmacy experience including prescription
filling and verification, records and legal compliance, pharmacy
operations, pharmacy software and technology systems and
insurance.
- Experience performing prescription dispensing activities that
demonstrate a strong working knowledge of applicable state and
federal controlled substance laws.
- Has completed specialized training regarding medication and
disease state or has sufficient practical experience that is
necessary to provide specialized services offered at clinic
location (HIV, Organ Transplant, Oncology, etc.)., or willing to
complete within the first 6 months in the role.
- Willing to travel up to 20% of the time for business purposes
(within state and out of state).About Walgreens and WBA Walgreens
www.walgreens.com is included in the U.S. Retail Pharmacy and U.S.
Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq:
WBA), an integrated healthcare, pharmacy and retail leader with a
170-year heritage of caring for communities. WBA's purpose is to
create more joyful lives through better health. Operating nearly
9,000 retail locations across America, Puerto Rico and the U.S.
Virgin Islands, Walgreens is proud to be a neighborhood health
destination serving nearly 10 million customers each day. Walgreens
pharmacists play a critical role in the U.S. healthcare system by
providing a wide range of pharmacy and healthcare services,
including those that drive equitable access to care for the
nation's medically underserved populations. To best meet the needs
of customers and patients, Walgreens offers a true omnichannel
experience, with fully integrated physical and digital platforms
supported by the latest technology to deliver high-quality products
and services in communities nationwide.Preferred Qualifications
- Masters or PharmD preferred.
- Experience with client resolution and exposure to Specialty
Pharmacy.
- Experience supervising or staffing of local specialty
pharmacies.
- At least 2 years of experience planning, developing, and
managing departmental expense and capital budgets.
- At least 2 years of experience directly managing people,
including hiring, developing, motivating and directing people as
they work.
- An average rating of 3.7 or above on the leadership behaviors
on the last performance review if one is on file. (Internal
candidates only)We will consider employment of qualified applicants
with arrest and conviction records.An Equal Opportunity Employer,
including disability/veterans.This information is being provided to
promote pay transparency and equal employment opportunities at
Walgreens. The current salary range for this position is $128,310 -
$188,370. The actual salary within this range that you will be
offered will depend on a variety of factors including geography,
skills and abilities, education, experience and other relevant
factors. This role will remain open until filled. To review
benefits, please click here . If you are applying on a job board or
unable to click on the link, please copy and paste this URL into
your browser jobs.walgreens.com/benefitsSalary Range
Keywords: Disability Solutions, White Plains , Registered Manager Local Specialty, Executive , Valhalla, New York
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