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Director of Human Resources - Sonesta White Plains New York

Company: Sonesta International Hotels Corporation
Location: White Plains
Posted on: May 21, 2023

Job Description:

Job Description Summary

Position Summary

The Director of Human Resources sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

The Director of Human Resources is responsible for directing and ensuring the effective and efficient administration and management of the entire Human Resources function. This includes recruitment, total compensation, training and development, employee relations, labor relations, leave management, reward and recognition, health and safety and performance management.

The Director of Human Resources works with the Executive Committee to carry out daily operation activities and is responsible for providing leadership, strategic support, consultation and direction to the entire Executive Committee pertaining to employee and labor relations.

Additionally, the Director of Human Resources is expected to communicate Human Resources related topics to all employees and to ensure the overall positive employee experience. This role primarily works with senior management to develop employment processes that support business goals and objectives.

Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives.

The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

Job Description

Work Environment

This position works mostly in a service environment with a high number of administrative tasks.

Physical Demands

  • The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
  • The person in this role may be carrying, lifting or pulling items weighing up to 50lbs.
  • The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

    Expected Hours of Work
    • Must be flexible to work variable days of the week to include weekends and holidays.
    • Must be flexible to work variable shifts (days, nights, overnights).


      Occasional to attend company sponsored meetings and/or events.

      Education and Experience

      • Bachelor's degree in Human Resources/Business or related field.
      • 7+ years of Human Resources experience in compensation, employee relations, talent acquisition & development, performance management and/or strategic planning preferred.
      • Professional Human Resource Certification preferred but not required.
      • Understanding of and previous experience in a union environment a required.
      • Previous union hotel human resources experience highly preferred.
      • Knowledge of advanced recruiting methods and techniques required.

        Principle duties and responsibilities (Essential Functions) include:

        • Operational/Functional:
          • Recruit and hire all roles within the hotel utilizing progressive and innovative recruiting techniques while being mindful of time, cost and quality. Ensure all employees possess proper employment eligibility documents.
          • Previous experience with recruitment CRM technology preferred.
          • Workday and/or HRIS experience required.
          • Plan, direct, supervise and assign work of the Human Resources Staff.
          • Conduct, document and analyze employee exit interview, turnover statistics, absenteeism reports to identify trends, training needs, supervisory issues in order to improve employee engagement and retention.
          • Manage and resolve complex employee relations issues. Conducts effective, thorough, and objective investigations. Makes recommendations to Corporate Human Resources regarding follow-up actions.
          • Analyze wage and salary reports and data to determine a competitive compensation plan and individual compensation recommendations.
          • Develop and oversee the maintenance and communication of employment records as required by law or policy. Ensure compliance with federal, state, and local legal requirements and the Fair Labor Standard Act. Consult with Corporate Human Resources, and when appropriate, with legal counsel, to ensure consistent application of law and corporate policy.
          • Design and facilitate effective training and development programs for employees. Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, Union Awareness, and other related management programs and initiatives.
          • Direct and coordinate the hourly and management performance evaluation process. Assist managers in completing the annual performance reviews and ensure that merit increases are equitable and processed in a timely manner.
          • Perform administrative duties to include processing worker's compensation and unemployment claims as well as the maintenance of employee records and HRIS systems.
          • Coordinate and administer locally developed special recognition programs.
          • In a Union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation meetings. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements (CBA).
          • Deliver outstanding experiences to guests, partners, and team members.
          • Perform any other job-related duties as assigned.

            • Strategy and Planning:

              • Lead the hotel in employee engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.
              • Set departmental goals and strategy to align to company mission and departmental goals and targets.
                • Financial Management:
                  • Control labor costs and expenses.
                  • Develop human resources annual budget and other financial measures of the Human Resources department
                  • Manage staffing levels to ensure that operational needs and financial objectives are met.
                  • Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.

                    • Managing your Team

                      • Coach Managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company values, standards, policies, procedures, rules and other employee programs.
                      • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources and Corporate legal.
                      • Ensure team members receive proper training applicable to their position and career aspirations.
                      • Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports.
                      • Support, comply and promote company initiatives, policies and guidelines.
                      • Handle employee issues in a professional and timely manner.

                        • Leading with Passion

                          • Responsible for ensuring success through the eyes of employees, guests, and owners.
                          • Utilize and collaborate with resources across different departments and corporate office.
                          • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
                          • Focus on the mission and well-being of the department, hotel, and company as a whole.
                          • Lead by example and operate with integrity and respect.

                            Qualifications and Skills

                            A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

                            • Track record of delivering exceptional employee experience.
                            • Excellent judgment with strong problem-solving capabilities.
                            • Strong written and verbal communication skills, i.e., poised and engaging, empathetic communication styles that can enliven, engage, and positively impact individuals and groups.
                            • Advanced knowledge of state and federal employment laws, safety practices and procedures, and employee relations principles.
                            • Ability to partner with all levels of managers, providing a consultative approach and employee relations.
                            • Ability to administer policies quickly and efficiently.
                            • Ability to act quickly and efficiently with high degree of professionalism.
                            • Excellent interpersonal and customer service skills.
                            • Excellent organizational skills and attention to detail.
                            • Strong analytical and problem-solving skills.
                            • Ability to prioritize and organize work assignments.
                            • Extensive knowledge of hotel and hospitality industry.
                            • Proficient with Microsoft Office Suite or related software.

                              Additional Job Description

                              $90,000 - $100,000


                              Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

                              • Medical, Dental and Vision Insurance
                              • Health Savings Account with Company Match
                              • 401(k) Retirement Plan with Company Match
                              • Paid Vacation and Sick Days
                              • Sonesta Hotel Discounts
                              • Educational Assistance
                              • Paid Parental Leave
                              • Company Paid Life Insurance
                              • Company Paid Short Term and Long Term Disability Insurance
                              • Various Employee Perks and Discounts

                                Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Keywords: Sonesta International Hotels Corporation, White Plains , Director of Human Resources - Sonesta White Plains New York, Executive , White Plains, New York

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