Business Relationship Manager (IT)
Company: New York Power Authority
Location: White Plains
Posted on: January 24, 2023
Job Description:
SummaryThe New York Power Authority is reimagining the role of
the public utility and helping our customers take full advantage of
the new electricity offerings. If you're passionate about the
customer experience and want to be part of our journey toward
becoming the first end-to-end digital utility in the country, we
want to hear from you. Learn more about us, our clean energy
technologies and the trend-setting work we're doing for New York
State here.The Information Technology - Business Relationship
Manager is responsible for managing the alignment between NYPA IT
and all business units via a single point of focus in IT who will
be charged with supporting each business unit, in order to foster
IT's understanding of the business technology needs and building
the alliance of IT as trusted strategic partner to the business
units. Business Relationship Manager (BRM) will be charged with
supporting and advocating on behalf of business units within IT.
This will include managing project request intake and supporting
escalation on outstanding service requests. The BRM team will also
support the Enterprise Architecture, Business Process Management,
IT Governance, Portfolio Management, Project Management, Change
Management capabilities to ensure that all business needs,
including future-oriented strategic developments, are balanced and
prioritized to ensure maximum returns on investment.
#LI-JP1Responsibilities
- Planning and Prioritization: Cultivate deep understanding of
the needs of business customers, identifying opportunities and
making recommendations on how to leverage technology to accelerate
and meet business goals. Collaborate with business leaders to
prioritize technology investments and provide insights to IT
leadership.
- Technology Innovation Intake: Assist Business and IT leaders
with the development and support of new business capabilities
through technology solutions to meet evolving business
requirements, which have a return on investment. Define the
initiative's business objectives via business cases, analyze
current work processes pertaining to these objectives, identify
areas for process changes, research and recommend viable technology
solutions, develop project cost estimates, and document the
initiatives cost justification or ROI (Return of Investment).
Recommendations will be reviewed and approved by appropriate
committees, including the Architecture Review Committee (ARC), and
the IT Governance Committee.
- Business and IT Alignment: Work with businesses to map required
business goals to planning and implementation of new technology to
support the outcomes. Coordinate cross functional business and IT
teams to develop the business case, solutions and approvals to
prioritize and implement required technology. Act as a single point
of focus and advocate for business customers for IT strategic
services.
- Communications and Relationship Building: Engage in significant
interaction at senior management levels; able to effectively
communicate highly technical information to at all levels of the
organization; effectively develop relationships with individuals
inside and outside of IT. Deliver difficult messages and express
disagreement with others with confidence and respect. Address
challenges to technical recommendations, understand the different
perspectives, and work collaboratively and creatively to negotiate
solutions. Gain support from related stakeholders for the
technology direction and champion the migration towards the new
technology.
- Technology Leadership: Maintain state-of-the-art knowledge of
business technology through leading, interacting and discussing
subject area with industry peers, vendors and consultants. Apply
knowledge in the continued development and enhancement of
technology plans.
- Advising, Coaching and Mentoring: Be the "go-to" technical
resource and advisor for the business offering meaningful technical
solutions efficiently resolve issues that are complex and
uncharted; coach / mentor associates on their technical versatility
and problem solving skills; inspire and mentor other senior
technologists. Provide technical leadership and architectural
direction to IT and Business Unit staff concerning technology
management, roadmaps and strategies.Knowledge, Skills and Abilities
- Ability to produce, implement and enhance business and
technology strategic concepts, roadmaps, principles or effective
plan.
- Deep mastery of utility business, data and information
service-oriented architectures.
- Broad knowledge of business process including disaster
recovery, business continuity and risk management.
- Knowledge and understanding of corporate policy, business
strateg, and ability to systemically think and be creative in
meeting business and IT goals.
- Excellent verbal, written, and high impact presentation
communication skills at all levels of the organization.
Education, Experience and Certifications
- Bachelor's degree in Computer Science, Finance, HR,
Engineering, or related discipline.
- A graduate degree is preferred.
- Minimum 7 years of experience in IT and or equivalent work
experience.
- Experience in design, development, implementation of new
technology and/or maintenance of large-scale systems across
multiple hardware and software platforms, preferred.
- Preferred experience in utility business knowledge.Physical
RequirementsN/ANew York Power Authority is committed to providing
fair, competitive, and market-informed compensation. The target
salary range for this position is: $147,000.00 - $165,000.00.
Salary offered will be determined based the successful candidates'
relevant experience, knowledge, skills, and abilities.The New York
Power Authority and Canals Corporation believes that equity,
diversity, and inclusion drive our success, and we encourage women,
people of color, LGBTQIA+ individuals, people with disabilities,
members of ethnic minorities, foreign-born residents, and veterans
to apply. As an equal opportunity employer, NYPA/Canals is
committed to building inclusive, innovative work environments with
employees who reflect communities across NY and enthusiastically
serve them. We proudly celebrate diversity and do not discriminate
based on race, religion, color, national origin, sex, sexual
orientation, gender identity and/or expression, age, veteran
status, disability status, pregnancy, marital status, genetic
information, arrest record or criminal conviction history, or any
other category protected by law.
We are happy to provide reasonable religious accommodations during
the hiring process for those in need. If you have a disability or
special need that requires a reasonable accommodation, please send
a request toaccessibility@nypa.gov.
Keywords: New York Power Authority, White Plains , Business Relationship Manager (IT), Executive , White Plains, New York
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