WhitePlainsRecruiter Since 2001
the smart solution for White Plains jobs

Territory Manager

Company: Sears
Location: White Plains
Posted on: November 12, 2021

Job Description:

Job Description Req/Job ID: 1005916BR Employing Entity: Transform SR LLC Employment Category: Regular, Full-time Job Function: Operations Store ID: 07670: KINGSTON SERVICE DISTRICT JOB SUMMARY: The Territory Manager, In-Home is responsible for the leadership of an in-home technical workgroup to achieve business results and goals. JOB SCOPE: Manages 25-30 remote-dispatched technicians spread across a geography or industry, responsible for running on average 2500-3000 call/month. SUPERVISION: Direct: 25-30 direct reports JOB DUTIES/RESPONSIBILITIES: * Reviews customer metric data and develops plan to improve satisfaction levels * Utilizes workforce planning process to develop staffing requirements that allow for profitable growth and customer satisfaction (Sales, Technical, Clerical, Supervisory) * Monitors key performance to state of service, cost per call and productivity * Recognizes and acts upon every opportunity to drive revenue through the embedment of the Value Added Services Program (VASP (ancillary sales)) throughout the district * Partners with routing manager to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by workgroups/call loads * Partners with the Region Routing Office to adjust and improve the routing process, as well as, to ensure technician data (schedules, seed points, profiles) is accurate * Fosters positive employee relations through ready meetings, frequent tech rides, focus groups, phone calls, Sears Smart Toolbox (SST) messages, handling associate complaints and employee recognition and award meetings * Analyzes and reports daily, monthly and annual business performance trends (revenue, cost management, profitability, customer satisfaction, etc.), and develops and/or recommends strategic solutions to improve business performance and meet Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA) goals * Implements, directs, adheres and ensures compliance to all applicable laws, regulations, and company policies, company values and code of conduct * Manages activities for the recruitment, and hiring, and performance management and career pathing of direct reports * Partners with the loss prevention to reduce shrinkage * Maintains detailed records of all associate training and evaluations * Communicates with staff and associates through frequent meetings, and ensure all managers both technical and branch hold regular staff meetings with their associates * Trains associates to develop their product knowledge/technical skills, customer service skills and business literacy * Follows and ensures compliance of the Safety/Environmental Manual and program via Quality Management Safety Matrix * Acts with urgency to meet and resolve customers' needs and problems and develop associates' commitment to act with urgency * Maintains a high level of in stock parts inventory for both branch units and trucks, to adequately serve the customers needs * Trains and motivates team to offer and sell company value added products and/or services to the members during repair calls * Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates. Job Requirements JOB REQUIREMENTS: * Bachelors Degree * 3-4 years of related experience * License/certification in relevant field * Valid Driver License for the State of employment * 18 years of age or older REQUIRED SKILLS: * In states where HVAC and/or refrigeration technicians must take and pass a State Licensing Test, the Technical Managers supervising these technicians must also take and pass the State Licensing Test * 2 years management experience and/or assignments that demonstrate leadership ability preferably in a virtual environment * Ability to make fact-based decisions, but exercise creativity, and take responsible risks. * Effective problem solving and resolution skills when working with customers and coaching associates * Ability to manage a virtual workforce and effectively communicate via non-traditional means * Effective decision making skills * Ability to multitask and effectively manage time Page 1 of 2 * Ability to adapt and be an advocate for change * Ability to effectively use payroll planner software (Access) to ensure appropriate staffing to customer transaction patterns * Ability to handle stressful situations and work in a fast-paced environment * Ability to read, analyze and utilize reports * Ability to use computer systems to input, access, modify or output information or to execute programs or analyses * Excellent communication skills with virtual workforce * Knowledge of the business, with the ability to communicate the goals of Home Services to associates * Ability to lift, carry, push or pull up to 50 lbs. * Ability to bend, squat, kneel, twist, turn, climb, crawl, reach above shoulder, reach outward, handle and finger objects, stand, walk, sit and extend trunk * Ability to type using a keyboard * Ability to drive a vehicle with an automatic transmission * Ability to train and motivate team to offer and sell company value added products and/or services to the members during repair calls #HomeServices 7670

Keywords: Sears, White Plains , Territory Manager, Executive , White Plains, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

White Plains RSS job feeds