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Service Manager for Americas - Scientific and Medical Equipment

Company: RemX
Location: White Plains
Posted on: April 8, 2021

Job Description:

Description Service Manager for Americas - Scientific and Medical Equipment $120-$130k plus bonus - Manage a service department for the Americas - Industry leading scientific and medical equipment manufacturer - Location in Stone Ridge, NY, relocation assistance The Company --- An international scientific and medical equipment manufacturer, considered a leader in the industry--- Financially stable and in a strong growth mode; in business for 40+ years--- Employee focused with strong work/life balance culture The position --- Excellent compensation: $120-$130k plus bonus, full benefits--- Lead a team of 25+ Field Service Engineers, in-house repair team and inside technical support team for the Americas--- Grow and build the team in your vision--- High value capital equipment for the scientific and medical industries--- Evaluate, improve and grow a technical national service team--- Plan and direct the workflow for all support groups to resolve customer's issues that includes remote and on-site technical support, timely repair programs and ongoing customer service--- Lead the setting up of product delivery schedule, installation and ensuring an excellent customer experience Note: This position is in Stone Ridge, NY and would need to be in the office daily. 15% travel associated with the position. Relocation assistance provided Main Job Functions --- Manage through the use of KPIs.--- Develop staffing plans, forecasts, and coordination with planning, scheduling, purchasing, and field service to ensure all customer requirements are achieved--- Review service trends to forecast future capacity requirements--- Work cross functionally in problem solving within multiple departments--- Prepare and submit operating and financial reports to management--- Qualifications / Experience Requirements --- A Bachelor's degree in a Business / Operations related field or in an engineering-based discipline--- 5 years manufacturing management experience--- 3 years managing and directing an equipment service department--- Knowledge of Operations Management and manufacturing systems--- Lean, Six Sigma, TPS, or DMAIC experience is preferred--- 15% travel to customers, suppliers other company sites

Keywords: RemX, White Plains , Service Manager for Americas - Scientific and Medical Equipment, Executive , White Plains, New York

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