Windows Engineer (L2)
Company: Interactive Brokers
Location: Greenwich
Posted on: April 20, 2024
Job Description:
About INTERACTIVE BROKERS!
This is a hybrid role (three days in the office/two days
remote).
Interactive Brokers Group has been consistently at the forefront of
trading innovation, starting with the invention of the first
floor-based handheld computer in 1983. We pride ourselves on being
primarily a technology company and challenging the status quo. We
push boundaries to offer our clients the best trading platform with
the most sophisticated features at the lowest cost. Software
development is the lifeblood of our firm, and it shows in our
stellar brokerage platform. Interactive Brokers is regularly
recognized as a leader in the financial services industry.
About your team:
As a Windows Engineer - L2, you will provide second-level response
within Interactive Brokers (IBKR) on any information
technology-related issues regarding the Microsoft Windows platform.
You will assist business and development end-users over the phone,
by email and through a centralized ticketing system to resolve or
escalate any IT issues. This position requires good technical
knowledge and polished communication skills. The key competencies
include advanced knowledge of Windows and networking technologies
with a strong motivation to advance your skills. You need to have
patience with those who are less technically savvy and can function
in a fast-paced business environment with a high sense of urgency.
Additional requirements for this role are dependability and
willingness to go above and beyond the call of duty in assisting
end-users and following technical issues through to resolution.
What will be your responsibilities within IBKR:
- Provide technical assistance and support for reported issues
related to computer systems, software, and hardware on a timely
basis to meet department SLAs
- Resolve issues related to desktops, laptops, virtual machines,
smartphones, scanners, printers, and other peripherals employees
use.
- Install operating systems, applications, and hardware drivers,
and customize system settings following department standards on
desktops and servers.
- Analyze problems using advanced troubleshooting skills and
diagnostic tools to locate the root cause of the problem and
provide a permanent solution to the issue to prevent
reoccurrence.
- Develop a plan and deploy software using scripting
knowledge.
- Prepare application AppStacks for deployment of software to
VMWare workstations.
- Create Windows images for OS deployments.
- Server administration and maintenance; Hardware/software
upgrades
- Documents issue resolution to a department knowledge base to
reference in future incidents and contributes to creating self-help
articles for employee access.
- Provide timely updates of all activity for assigned incidents,
including user contact attempts and issue resolution details within
the incident management system; escalate incidents to other support
teams where necessary.
- Participates in department or firmwide projects as instructed
by IT Department management
- Contributes to departmental productivity and development
objectives by participating in training programs and team
meetings.
- Interfaces with employees, supervisors, directors, and C-level
executives, employing a high degree of tact and diplomacy to
promote a positive department image. Resolves problem situations in
a professional manner.
- Maintains excellent verbal communication skills and can
communicate effectively with technical and non-technical colleagues
at all organizational levels.
- Participates in the schedule as assigned to provide coverage,
24x7 rotation. Which skills are required:
- Associate degree in Computer Science or equivalent combination
of education, experience and training
- A+, Network+, Microsoft, and VMWare certifications are
preferred but not required.
- 5 - 10 years of technical support experience. Possesses strong
abilities in organizing, prioritizing and multitasking.
- Expected to be a team player who shares knowledge for
collective growth.
- Able to communicate technical terms to non-technical
stakeholders.
- Must have strong interpersonal, communication (written and
oral), and client service skills.
- Able to create and maintain PowerShell scripts.
- Pays close attention to detail, displays flexibility, works
independently and is a demonstrated
self-direction/self-starter.
- Display resourcefulness when solutions are not evident and take
the initiative to address problems independently.
- Ability to manage multiple high-priority initiatives in a
fast-paced, highly technical environment
- Strong knowledge of Microsoft Windows desktop operating
systems. Windows 10
- Advanced diagnostic/ troubleshooting skills; must have an
innate curiosity and interest in IT.
- Strong knowledge of the Microsoft Office suite
- Strong knowledge of supporting PCs in a domain environment
- Strong knowledge of active directories, domains and group
policies
- Strong knowledge of desktop imaging, application deployment,
and hard drive encryption
- Working knowledge of VMWare workstations, administration
- Working knowledge of TCP/IP protocol stack and Wi-Fi.
- Working knowledge of DNS(Zones) and DHCP (segments,
VLANS).
- Working knowledge of Office 365 cloud application suite
- Working knowledge of Office365 Administration
- Working knowledge of Windows server (2012, 2016,2019) To be
successful in this position, you will have the following:
- Self-motivated and able to handle tasks with minimal
supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (Verbal and written)
skills.
- Outstanding organizational and time management skills. Company
Benefits & Perks
- Competitive salary, annual performance-based bonus and stock
grant
- Retirement plan 401(k) with a competitive company match
- Excellent health and welfare benefits, including medical,
dental, and vision benefits
- Wellness screenings and assessments, health coaches and
counseling services through an Employee Assistance Program
(EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided, and a fully stocked
kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer
activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setups
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global
financial services company headquartered in Greenwich, CT, USA,
with offices in over 15 countries. We have been at the forefront of
financial innovation for over four decades, known for our
cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around
the clock on stocks, options, futures, currencies, bonds, and funds
to clients in over 200 countries and territories. We serve
individual investors and institutions, including financial
advisors, hedge funds and introducing brokers. Our advanced
technology, competitive pricing, and global market help our clients
to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker
for six consecutive years. Join our dynamic, multi-national team
and be a part of a company that simplifies and enhances financial
opportunities using state-of-the-art technology.
Keywords: Interactive Brokers, White Plains , Windows Engineer (L2), Engineering , Greenwich, New York
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