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Field Service Technician - Perm

Company: inSync Staffing
Location: White Plains
Posted on: May 19, 2023

Job Description:

Field Service Technician
Pay Rate: $45,000 - $55,000 /year
Hours: 8:00 am to 5:00 pm, Mon - Fri
Location: White Plains NY 10601 - Brewster, White Plains
Driving: Greater than 51% in company vehicle
Direct Hire

Job Summary:
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers.

Primary Responsibilities:

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
  • Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
  • Deliver customer training on assigned products to improve end user knowledge of equipment functionality

    Skills and Qualifications:

    • Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
    • Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
    • Valid driver's license, appropriate insurance coverage, and a clean driving history.
    • Motor Vehicle Record (MVR) is included in our technician background check.
    • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
    • Safety is our top priority especially around electrical components.

      Here s what success looks like in the first 60 days:
      " You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
      - Comprehensive understanding of our company and customer service culture
      - Clear expectations in reference of call load, territory alignment and client satisfaction
      - Thorough knowledge base of the equipment and inventory needs to support your
      - Able to actively and correctly complete service calls independently.
      Benefits (employee contribution)

      Health insurance, Health savings account, Dental insurance, Vision insurance, Flexible spending accounts, Life insurance, Retirement plan

      All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: inSync Staffing, White Plains , Field Service Technician - Perm, Engineering , White Plains, New York

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