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Manager - DevOps & Cloud Engineering-REMOTE

Company: Western & Southern Life
Location: White Plains
Posted on: November 16, 2021

Job Description:


Western and Southern Financial Group is a Fortune 500 company and worldwide life insurance industry leader with over $50 billion of life insurance inforce. Gerber Life is a subsidiary offering protection for the entire family with over 3.8 million active insurance policies. Gerber Life primarily distributes insurance products through direct marketing and agency methods. A custom modernized sales software platform created by the IT Solutions Delivery (ITSD) Team runs all new business and underwriting operations. ITSD performs all custom application development on the new platform; specification & design through release management and production application support.

The Manager of DevOps & Cloud Engineering plays a key role for the enterprise as a member of ITSD through hands-on management and optimization of the continuous integration and continuous delivery (CI/CD) pipeline resulting in the quick and safe release of incremental software improvements into production. DevOps techniques are continuously applied by this role in order to avoid deployment pipeline congestion between various build versions across multiple environments. Code scan, API and UI test automation jobs must always run and continue to provide meaningful results used to qualify each new software build as ready or not for release into each environment and eventually production. Additionally, this role constantly assesses sales platform production problems to identify new test automation opportunities that can be introduced into the release management process for the purpose of avoiding regression and reducing the burden of manual UAT overhead. This role will also focus on evolving the release management process while collaborating to establish an initial cloud presence for the company.

The ideal candidate will have experience designing, developing, and optimizing release management processes in both premise and cloud based environments. A veteran DevOps Engineer by trade with very deep and very broad full-stack software engineering experience is needed. Extensive infrastructure, application, integration, data and security technology expertise along with a passion for innovation and hands-on software development leadership is essential. The ability to coordinate with and contribute alongside large teams of software and web engineers to deliver solutions that maximize revenue and minimize cost while meeting business objectives is necessary. Intellectual curiosity, an unquenchable thirst for technical knowledge and thriving in a fast-paced agile environment are key traits for performing well in this position.

  • CI/CD and Test Automation (40%)
  • Responsible for continuous improvement and support of the custom sales platform which processes 100% of Gerber Life's direct to consumer (DTC) and alternate distribution (agency) new business and underwriting transactions (-750K life insurance applications per year).
  • Employs technology to optimize the sales process for all active Gerber Life products while ensuring uninterrupted new business and underwriting processing across the entire custom platform software suite including: a digital independent agent portal (50K users), internal agent contact center sales portal (500 users), an operations portal for entry of paper life insurance applications, an underwriting workbench supporting both distribution channels and one set of DTC web desktop applications and another set of DTC mobile applications.
  • Adheres to and advances DevOps practices, and components for the enterprise.
  • Researches emerging technologies and trends to ensure ITSD uses the best techniques and tools to maximize software delivery velocity.
  • Uses experimentation to accelerate new technology adoption.
    • Designs and builds automated deployments that simplify deployment, ensure quality through automated testing, and provide a safe fallback.
    • Executes according to a DevOps roadmap.
    • Coordinates software release activities with all other IT Teams (Web, Java, Data and Integration Engineers, Quality Control Teams, PMO, Infrastructure, Security, Network, 3rd Parties, etc.).
    • Oversees test automation and manages to results.
    • Hands-on modifications to feature files and accompanying step implementation for enactment of API and UI (using Selenium) functional test automation.
    • Designs, implements, and supports deep and detailed monitoring across the code scan and test automation cycles of the DevOps pipeline.
    • Monitors production software for flaws and opportunities for test automation optimization.
      • Cloud engineering (35%)
        • Contributes to specification of a DevOps cloud strategy for the sales platform.
        • Collaborates to evaluate and select between private, public and hybrid cloud models utilizing IaaS, PaaS, and other cloud services ensuring compliance with all data and cloud security policies and best practices.
        • Proposes options for cloud-based sales platform high availability and disaster recovery.
        • Implements a new cloud based CI/CD pipeline utilizing infrastructure as code and scripts.
        • Implements and manages workload automation initiatives.
          • Software Delivery Leadership (25%):
            • Relentlessly fosters ITSD collaboration and exchange of ideas achieving swift ITSD and cross-team decision-making for evolving the platform in the best interest of the business.
            • Continuously evaluates team dynamics and intervenes to improve the effectiveness, quality and rate at which Gerber Life can introduce software change for business impact.
            • Educates other groups on ITSD delivery process to set expectations and understanding for efficient management of resources
            • Creates and sustains impeccable working relationships with all ITSD team members and provides both technical and professional guidance to all direct reports, subordinates and ITSD peers.
            • Works closely with business architecture, marketing and sales leadership providing options for employing technology for incremental revenue and competitive advantage.
            • Openly accepts direction and constantly seeks direction from the business architecture team for all platform improvement requests received from business partners as well as the accompanying solutions devised and proposed by ITSD engineers.
              • Leads by example by working directly with delivery and acceptance teams to deliver desired outcomes.
              • Must be viewed as a leader in the enterprise by the IT organization, customers and management.
              • Evaluates new prevailing technologies fitness for use and practices experimentation as a core means of determining technology direction.Qualifications
                  • 10+ years of hands on DevOps experience
                    • 10+ years experience in DevOps roles implementing CI/CD concepts with container orchestration platforms such as Docker, Kubernetes.
                    • 10+ years experience with 'full-stack' application development experience
                    • 10+ years experience with both UI and API level test automation experience
                    • 5+ years experience managing DevOps in a cloud environment.
                      • 10+ years direct marketing and life insurance industry experience
                        • 5+ years direct marketing experience
                        • 5+ years life insurance experience
                          • Enterprise systems thinking - specifically the ability to see how individual systems and applications and parts interact with the enterprise (big picture thinking).
                          • Comprehensive knowledge of infrastructure, applications, integration, design patterns, database, agile delivery methods, build and deployment processes, software development and systems engineering.
                            • Ability to develop a wide range of architecture documents (application and infrastructure design documents).
                            • Exceptional executive-level communication skills (written / oral) and ability to communicate complex technical information to all stakeholders, including those who do not have a technical background.
                            • Must be a team player able to work effectively at all levels of an organization.
                            • Must be an effective technology leader able to build & maintain solid working relationships across the organization.
                            • Must have an agile mindset and passion for innovation, agile delivery methods and continuous integration.
                              • Excellent analytical and problem-solving skills.
                                • Creative, open-minded and ability to work under indirect supervision.Work Setting:
                                  • This is a remote position which requires extensive use of audio and video conferencing sessions to effectively participate and collaborate with all members of the organization.
                                  • A disruption-free home office environment is mandatory.
                                  • Quarterly on-site travel to work in offices located in White Plains, NY (Gerber Life HQ), Fremont MI (Gerber Life Operations) and Cincinnati, OH (Western and Southern Financial Group HQ) requires formal and casual business attire.Educational Requirements:
                                    • M.S. Computer ScienceComputer Skills and Knowledge of Hardware & Software Required:
                                      • Websphere Application Server, Jetty Web Server
                                      • SQL, No-SQL, Cloud DB Migration Service and Cache technologies (DynaCache, Redis)
                                      • Cypress, Jasmine, Selenium, Cucumber, J-Meter, J-Unit
                                      • Java, Spring, BPM, SOA and Rule Engines
                                      • Angular, NgRx, CSS, HTML, jQuery, AJAX
                                      • Oracle Maxymiser, CMS (Drupal and Sitecore)
                                      • Identity Management and Single-Sign-On technologies (Shibboleth, OKTA, Ping)
                                      • GIT, Maven, Jenkins, Docker, Kubernetes, JIRA, Elastic Search, Kibana, Logstash
                                      • Cloud Platforms (Azure, Google Cloud and AWS)Certifications & Licenses:
                                        • Certified Jenkins Engineer
                                        • Certified Cucumber Test Automation Engineer
                                        • Certified Selenium Test Automation Engineer
                                        • Certified Cloud Practitioner, Certified Cloud Architect, Certified Kubernetes Admin or equivalent
                                        • Certified Cloud Solutions Architect
                                        • Certified Cloud DevOps Engineerby Jobble

Keywords: Western & Southern Life, White Plains , Manager - DevOps & Cloud Engineering-REMOTE, Engineering , White Plains, New York

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