Sr. Digital Service Engineer
Company: Canon USA
Location: White Plains
Posted on: February 14, 2021
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Job Description:
Location: US-NY-White PlainsRequisition ID: 24514Category: Field
ServicePosition Type: Full-TimeOverview
Provides operational, maintenance and networking support for
customers through extensive product and customer knowledge. Works
closely with Field Service Manager/Branch Service Manager and other
technicians to provide the high level technical support with
seamless technical expertise of Canon supported products in
accordance with the current Service and Parts Standards.
Responsibilities
- Diagnoses mechanical, software, network and system failures,
using established procedures.
- Services and repairs designated equipment, in an assigned
territory, to Canon standards and specifications.
- Prepares reports for analysis of product failure trends and
service ability issues ensuring accurate information and
recordkeeping.
- Complete working knowledge and aptitude of multiple product
groups. This includes all aspects of troubleshooting and
diagnostics. This level is the final comprehensive tier to include
work flow analysis, customer relations and ultimately customer
satisfaction and retention.
- Meets customer demands by providing efficient, responsive and
accurate flow of service information.
- Maintains all technical information and Canon property assigned
and provides direction to less senior engineers in same.
- Provides the solutions of escalated technical and / or customer
service related problem areas for any territory requested.
Qualifications
Typically requires general education and/or vocational training
plus 4 to 6 years of related experience.
- Associates degree in electronics or electrical engineering
capacity from an accredited college or technical school or
equivalent experience.
- Direct experience as a field technician in the office
equipment/copier industry.
- May require some travel (valid driver's license and acceptable
driving record necessary).
- Must be able to work in a 24x7 environment, perform shift work
and do on-call rotations (applies to those servicing PPS\LFS
equipment).
- Must meet or exceed the minimum performance standards for
productive technical quality and customer satisfaction for assigned
territory.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
- Must be able to lift 50 lbs and be in a mobile activity more than
50% of the time (walking, standing, stooping/kneeling).
Company Overview
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc-- brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan, profit
sharing, success sharing, educational assistance, recognition
programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers .
#CSA
Posting Tags
#LI-NL1 #PM20
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Keywords: Canon USA, White Plains , Sr. Digital Service Engineer, Engineering , White Plains, New York
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