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Senior Desktop Engineer

Company: Hyatt Leader
Location: White Plains
Posted on: March 27, 2020

Job Description:

Full-Time Senior Desktop Engineer Note SCCMVDI very important This position requires a highly motivated problem solver with above average customer service and desktop engineering skills. Strong knowledge of Windows Operating Systems and Microsoft System Center products (SCCM, SCSM Orchestrator) is a must. Strong project management and time management skills necessary. The right candidate will work diligently to support our customer base and design, create, implement and support our physical Windows desktop and VMware VDI environments. Responsibilities Develop, implement, deploy and maintain company-wide PC images both physical and virtual. Responsible for maintaining the tools used for deploying those images on different hardware and virtual platforms. Test, evaluate, and package software and applications for mass distribution. Assist application engineers with software deployments and upgrades. Responsible for keeping desktop applications updated. Package and push updates to computers for several programs (such as Adobe, Sophos, WebEx, Java, Microsoft Windows, Microsoft Office 365, etc.). Serve as desktop image subject matter expert and escalation point for advanced desktop Service Desk issues. Troubleshoot all mobile equipment, including laptops, tablets and smartphones. Help customers with questions regarding usage software applications. Manage Active Directory and Group Policy, including creating and modifying user settings and policies. Assist in administering Help Desk software. Monitor Network Operations Center tickets. Qualifications Minimum 5+ years of IT experience, working in a similar capacity. Strong knowledge of technology, hardware and software in a professional services environment. Extensive knowledge of Windows 10 operating systems and lifecycle, desktop and network security issues and software functionality and deployment, including Microsoft Office 365. Strong background in scripting and desktop engineering, working with desktop management tools including Microsoft MDT and SCCM to build and maintain images. Must understand how to package and push applications and monthly Windows Update patches. Ability to solve complex problems by gathering facts and applying detailed troubleshooting techniques. Ability to multitask and prioritize workload along with project assignments. General working knowledge of basic networking (TCPIP, DNS, Routing, Sub-netting). General working knowledge of anti-virus, backup and remote access technologies.

Keywords: Hyatt Leader, White Plains , Senior Desktop Engineer, Engineering , White Plains, New York

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