Welcome Desk & Health and Wellness Operations Manager

Company: Sid Jacobson JCC
Location: Greenvale
Posted on: February 18, 2026

Job Description:

Job Description Job Description Sid Jacobson JCC is a vibrant, mission-driven community center serving individuals and families of all ages and backgrounds. With growing membership year over year, our Health and Wellness Center is a cornerstone of community connection, wellness, and belonging. The Role We are seeking a dynamic, service-driven leader to oversee the daily operations of our Welcome Desk while serving as a visible manager across the Health and Wellness Center. This role leads front-of-house operations, supervises Welcome Desk staff, supports member engagement and registrations, and strengthens communication between the Welcome Desk and Health and Wellness departments. As part of the leadership team, this position participates in the Manager on Duty (MOD) rotation, providing operational oversight and facility support. Key Responsibilities Oversee daily Welcome Desk operations and ensure exceptional member service Recruit, train, supervise, and schedule front desk staff Serve as escalation point for member concerns Support registrations, transactions, and administrative reporting Create program flyers in Canva using Marketing templates Participate in leadership planning and cross-department coordination Serve as Manager on Duty, responding to operational and safety needs Qualifications Supervisory experience in customer service, health club, or related environment Strong leadership, organization, and communication skills Comfortable managing operations independently during MOD shifts Proficient in Microsoft Office; ability to learn internal systems CPR and First Aid certified (or willing to obtain) Flexible availability including evenings and weekends Why Join Us This is a leadership opportunity to shape the member experience from the moment members walk through the door. We offer a collaborative, mission-driven environment and a competitive benefits package, including health coverage, paid time off, and additional wellness benefits. Sid Jacobson JCC is an Equal Opportunity Employer. Compensation details: 60000-65000 Yearly Salary PI263f01eaa147-25405-39702088

Keywords: Sid Jacobson JCC, White Plains , Welcome Desk & Health and Wellness Operations Manager, Customer Service & Call Center , Greenvale, New York