Night Auditor
Company: Cambria Suites White Plains
Location: White Plains
Posted on: January 18, 2023
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Job Description:
Job Title: Night Auditor/Guest Service Agent
Reports To: General Manager, Assistant General Manager, Front
Office Manager
SCOPE:
Accurately balances all hotel income and expenses for 24-hour hotel
operating period. Maintains the functional areas of guest
registration, telephone operations, and guest reservations
overnight to ensure guest satisfaction and maximize hotel
profitability.
PRIMARY RESPONSIBILITIES:
-Resolves guest complaints to the satisfaction of the guest;
responds promptly to any guest request for service.
-Balances all room revenue and room expenses. Balances all room and
tax charges for closing of financial transactions of the day.
-Answer hotel telephones courteously and efficiently and provides
wake-up calls to guest rooms.
-Maintains a"can do" and a"guests first" attitude at all times.
-Be familiar and knowledgeable with the operation of the
Point-of-Sale system (ALOHA), ChoiceAdvantage PMS, and all front
office operating systems.
-Follow Cambria Suites and Meyer Jabara Hotels operational policies
and procedures, including those for cash and credit card handling,
safety and security and all other policies, procedures, and
standards
-Works as a member of the overall hotel team to ensure that each
guest has an experience that exceeds their expectations.
-Arrives at work in a timely fashion in accordance with the posted
schedule.
-Abides by established uniform guidelines.
-Attends scheduled training sessions, meetings, and completes all
mandatory training as dictated by the brand, Meyer Jabara, and the
hotel management.
-Works as a functional member of the team and is ready and willing
to assist with any other department duties within the hotel as
directed.
QUALIFICATIONS
Education: Minimum of High School Diploma or equivalent
Experience: Previous hospitality experience required
Previous supervisory experience preferred
Knowledge of accounting principles
Skills: Interpersonal communication skills/ Customer service
orientation
Attention to detail and well organized
Good oral and written communication skills in English, bilingual a
plus
Computer aptitude, especially Microsoft Excel
Mathematical skills (profit/loss concepts, percentages and
variances)
Must have ability to work weekends and holidays
Ability to multi- task
Ability to stay awake during working hours overnight
Ability to lift, pull, or carry items weighing at least 50
pounds
The statements in this position description are intended to
describe the essential nature and level of work being performed.
They are not intended to be ALL responsibilities or qualifications
of the job.
Other details
- Job Family New Jobs
- Pay Type Hourly
- Required Education High School
Apply Now
- 250 Main St, White Plains, NY 10601, USA
Keywords: Cambria Suites White Plains, White Plains , Night Auditor, Accounting, Auditing , White Plains, New York
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