Senior Associate - Content Designer (Consumer Card & Bank)
Company: Capital One
Location: Bronx
Posted on: April 25, 2024
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Job Description:
Locations: NY - New York, United States of America, New York,
New YorkSenior Associate - Content Designer (Consumer Card &
Bank)We are currently seeking a Content Designer to join our
Consumer Card and Bank team focused on Acquisition and Welcome
Experiences. Our content designers work across the end-to-end user
journey to help people find, apply for and onboard to our products.
We are passionate about crafting effective customer conversations
and shaping the direction of our user experience by giving content
a voice in the design process. The Design team at Capital One is at
the forefront of enriching our customers' digital and physical
experiences. We champion a thriving environment of collaboration,
authenticity and healthy critique, in which we honor diversity of
thought, create a culture of belonging and elevate one another. If
you're an innovator and storyteller who embraces an environment
where you can experiment, learn and change banking for good, we
would love to hear from you. What You'll Do: You'll be asked to
handle a variety of responsibilities, including: Collaboration &
Connection Collaborating with technology, product and business
teams to uncover customer and business needs, then translating them
into intuitive and engaging digital experiences Helping to distill
complex ideas into understandable concepts that evolve and enhance
the product experience Advocating for the customer through
human-centered design methods that ensure our products speak their
language Championing design-centered approaches grounded in user
research and analysis, and always representing the perspective of
content strategy Working with partners and teams across various
geographies Embracing and advocating for an experience mindset-this
is as important to the work as the results Discovery & Delivery
Conducting research, including usability and empathy studies, to
help understand customer needs Synthesizing research to define what
information is needed throughout the end-to-end experience Framing
problems, defining insights and designing new
methodologies/practices to serve customer needs Creating new
content experiences and guiding others in the process Crafting copy
that delivers clear, consistent and cohesive messages for our
experiences, is shown in the right place at the right time, and
guides our customers to complete their goals. Adhering to
compliance requirements using natural language and content
standards Facilitating and participating in workshops with internal
and external stakeholders to align with business needs
Collaborating with other writers, UX designers and visual designers
to contribute to our internal design system, content strategy
community of practice, best practices and guidelines Basic
Qualifications At least 2 years of experience with journalism,
content creation, UX writing, editorial or information architecture
disciplines Preferred Qualifications Experience with UX writing and
strategy for cross channel experiences Comfortable working with a
variety of business partners and delivering outcomes Familiarity
with working in an established design system At this time, Capital
One will not sponsor a new applicant for employment authorization
for this position. The minimum and maximum full-time annual
salaries for this role are listed below, by location. Please note
that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed
upon number of hours to be regularly worked. New York City (Hybrid
On-Site): $114,700 - $130,900 for Sr. Associate, DesignCandidates
hired to work in other locations will be subject to the pay range
associated with that location, and the actual annualized salary
amount offered to any candidate at the time of hire will be
reflected solely in the candidate's offer letter. This role is also
eligible to earn performance based incentive compensation, which
may include cash bonus(es) and/or long term incentives (LTI).
Incentives could be discretionary or non discretionary depending on
the plan.Capital One offers a comprehensive, competitive, and
inclusive set of health, financial and other benefits that support
your total well-being. Learn more at the Capital One Careers
website. Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level. This role is
expected to accept applications for a minimum of 5 business days.No
agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, White Plains , Senior Associate - Content Designer (Consumer Card & Bank), Other , Bronx, New York
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